Other issue

Promotions and bonuses

If you have been working for a while, you can take advantage of special food deals from various partners.

You can learn more about special offers here.

Partner places that offer discounts on scooter and bicycle rental, purchase, and maintenance, are listed here. You can find partners on the map in Yandex Pro.

We've made sure you can have a good rest: we've made arrangements with restaurants and prepared a map with places where you can rest and charge your phone.

You can view the map and learn details here.

Leave feedback

Share your ideas on how we can get better.

Tell us if you've experienced an issue when working with us.

Find out complaint status

If you wish to know the resolution status of an earlier request, contact the operator, give them the request number, and briefly describe the situation.

Information about the photo check

If you're having trouble passing the photo check, follow the steps in the comment.

If that doesn't help either, come to the office for assistance.

If there's no office in your city, tap Contact Operator, and we'll help you.

Emergency

We know you're doing your best to deliver orders quickly, but please use caution.

If you accidentally bump into a pedestrian, stop and make sure no one's hurt.

You then need to sincerely apologize and offer help.

In situations like this, simple politeness can go a long way.

If there's a conflict that you can no longer deescalate with words, contact support — they'll tell you what to do.

If you're injured, first go to the nearest emergency room, clinic, or hospital to get help. Ask for an injury certificate.

If there's been a road accident, stay there to deal with it. When the formalities are over, you'll be issued an accident report with an appendix to it.

Send photos of your documents to Support and report your injury — your request will be escalated to senior staff members. They will put together a claim for the insurance company so that you can receive compensation for your medical treatment.

If you find yourself in a different force-majeure situation, contact the operator, and we'll help you figure it out.