---
metadata:
  - name: generator
    content: Diplodoc Platform v5.50.1
  - name: voter
    content: 'no'
alternate:
  - https://yandex.kz/support2/yandex-app-android/en/troubleshooting/app-form.md
  - https://yandex.kz/support2/yandex-app-android/ru/troubleshooting/app-form.md
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.kz/support2/yandex-app-android/ru/llms.txt


<!-- source: ru/_includes/bar-with-links-applications.md -->
#|
||
Вы читаете Справку приложения «Яндекс Старт» для Android.
[Справка приложения «Яндекс — с Алисой» для Android →](https://yandex.ru/support2/yandex-app-android-alice/ru/)
[Справка приложения «Яндекс — с Алисой» для iOS →](https://yandex.ru/support2/yandex-app-ios/ru/)
||
|#
<!-- endsource: ru/_includes/bar-with-links-applications.md -->

# Служба поддержки 

Для решения проблем в работе сервисов Яндекса обращайтесь в службу поддержки этих сервисов:

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||  <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" width="49px" height="49px" viewBox="0 0 49 48" version="1.1"><defs><linearGradient id="svg-gqcztip4__linear0" gradientUnits="userSpaceOnUse" x1="-0.000000174112" y1="19.0662" x2="44" y2="19.0662" gradientTransform="matrix(1.113636,0,0,1.090909,0,0)"><stop offset="0" style="stop-color:rgb(100%,36.078431%,30.196078%);stop-opacity:1;"/><stop offset="0.4" style="stop-color:rgb(92.156863%,27.45098%,62.352941%);stop-opacity:1;"/><stop offset="1" style="stop-color:rgb(51.372549%,25.490196%,93.72549%);stop-opacity:1;"/></linearGradient><linearGradient id="svg-gqcztip4__linear1" gradientUnits="userSpaceOnUse" x1="-0.0000349043" y1="19.0661" x2="44" y2="19.0661" gradientTransform="matrix(1.113636,0,0,1.090909,0,0)"><stop offset="0" style="stop-color:rgb(100%,36.078431%,30.196078%);stop-opacity:1;"/><stop offset="0.4" style="stop-color:rgb(92.156863%,27.45098%,62.352941%);stop-opacity:1;"/><stop offset="1" style="stop-color:rgb(51.372549%,25.490196%,93.72549%);stop-opacity:1;"/></linearGradient></defs><g id="svg-gqcztip4__surface1"><path style=" stroke:none;fill-rule:nonzero;fill:rgb(100%,100%,100%);fill-opacity:1;" d="M 24.5 48 C 38.03125 48 49 37.253906 49 24 C 49 10.746094 38.03125 0 24.5 0 C 10.96875 0 0 10.746094 0 24 C 0 37.253906 10.96875 48 24.5 48 Z M 24.5 48 "/><path style=" stroke:none;fill-rule:nonzero;fill:rgb(0%,0%,0%);fill-opacity:1;" d="M 49 24 C 49 37.253906 38.03125 48 24.5 48 C 10.96875 48 0 37.253906 0 24 C 0 10.746094 10.96875 0 24.5 0 C 27.144531 0 29.691406 0.410156 32.074219 1.167969 L 26.492188 18 L 10.183594 18 L 8.191406 24 L 24.5 24 L 19.722656 38.398438 L 26.460938 38.398438 L 31.238281 24 Z M 49 24 "/><path style=" stroke:none;fill-rule:nonzero;fill:url(#svg-gqcztip4__linear0);" d="M 49 24 C 49 37.253906 38.03125 48 24.5 48 C 10.96875 48 0 37.253906 0 24 C 0 10.746094 10.96875 0 24.5 0 C 27.144531 0 29.691406 0.410156 32.074219 1.167969 L 26.492188 18 L 10.183594 18 L 8.191406 24 L 24.5 24 L 19.722656 38.398438 L 26.460938 38.398438 L 31.238281 24 Z M 49 24 "/><path style=" stroke:none;fill-rule:nonzero;fill:rgb(0%,0%,0%);fill-opacity:1;" d="M 48.226562 18 L 33.226562 18 L 37.902344 3.90625 C 42.941406 7.136719 46.6875 12.132812 48.226562 18 Z M 48.226562 18 "/><path style=" stroke:none;fill-rule:nonzero;fill:url(#svg-gqcztip4__linear1);" d="M 48.226562 18 L 33.226562 18 L 37.902344 3.90625 C 42.941406 7.136719 46.6875 12.132812 48.226562 18 Z M 48.226562 18 "/></g></svg> |

**Яндекс&nbsp;Плюс**

Пишите в [чат](https://yandex.ru/chat#/user/80027008-e39a-986b-5f64-822d65ab117c)

[Мультиподписка оплачена, но не работает](https://yandex.ru/support/plus-ru/troubleshooting.html)

[Не начисляются баллы](https://yandex.ru/support/plus-ru/troubleshooting.html)

| <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" width="49px" height="49px" viewBox="0 0 49 48" version="1.1"><defs><linearGradient id="svg-khzvfjre__linear0" gradientUnits="userSpaceOnUse" x1="21.8271" y1="52.0123" x2="50.1533" y2="31.4115" gradientTransform="matrix(1.113636,0,0,1.090909,0,0)"><stop offset="0.157842" style="stop-color:rgb(75.294118%,14.901961%,100%);stop-opacity:1;"/><stop offset="0.842864" style="stop-color:rgb(33.333333%,14.901961%,100%);stop-opacity:1;"/></linearGradient></defs><g id="svg-khzvfjre__surface1"><path style=" stroke:none;fill-rule:nonzero;fill:rgb(44.313725%,21.568627%,100%);fill-opacity:1;" d="M 0 24 C 0 10.746094 10.96875 0 24.5 0 C 38.03125 0 49 10.746094 49 24 C 49 37.253906 38.03125 48 24.5 48 C 10.96875 48 0 37.253906 0 24 Z M 0 24 "/><path style=" stroke:none;fill-rule:nonzero;fill:url(#svg-khzvfjre__linear0);" d="M 14.554688 15.601562 C 18.710938 18.175781 22.023438 19.460938 24.5 19.460938 C 26.976562 19.460938 30.289062 18.175781 34.445312 15.601562 C 35.132812 15.175781 36.054688 15.355469 36.503906 16.003906 C 36.664062 16.230469 36.75 16.5 36.75 16.773438 L 36.75 32.664062 C 36.75 33.988281 36.078125 35.230469 34.941406 36.007812 C 30.550781 39.003906 27.074219 40.5 24.5 40.5 C 21.925781 40.5 18.449219 39.003906 14.058594 36.007812 C 12.921875 35.230469 12.25 33.988281 12.25 32.664062 L 12.25 16.773438 C 12.25 16 12.914062 15.371094 13.738281 15.371094 C 14.027344 15.371094 14.3125 15.449219 14.554688 15.601562 Z M 24.5 14.925781 C 20.632812 14.925781 17.5 13.261719 17.5 11.210938 C 17.5 9.164062 20.632812 7.5 24.5 7.5 C 28.367188 7.5 31.5 9.164062 31.5 11.210938 C 31.5 13.261719 28.367188 14.925781 24.5 14.925781 Z M 24.5 14.925781 "/><path style=" stroke:none;fill-rule:nonzero;fill:rgb(100%,100%,100%);fill-opacity:1;" d="M 14.554688 15.601562 C 18.710938 18.175781 22.023438 19.460938 24.5 19.460938 C 26.976562 19.460938 30.289062 18.175781 34.445312 15.601562 C 35.132812 15.175781 36.054688 15.355469 36.503906 16.003906 C 36.664062 16.230469 36.75 16.5 36.75 16.773438 L 36.75 32.664062 C 36.75 33.988281 36.078125 35.230469 34.941406 36.007812 C 30.550781 39.003906 27.074219 40.5 24.5 40.5 C 21.925781 40.5 18.449219 39.003906 14.058594 36.007812 C 12.921875 35.230469 12.25 33.988281 12.25 32.664062 L 12.25 16.773438 C 12.25 16 12.914062 15.371094 13.738281 15.371094 C 14.027344 15.371094 14.3125 15.449219 14.554688 15.601562 Z M 24.5 14.925781 C 20.632812 14.925781 17.5 13.261719 17.5 11.210938 C 17.5 9.164062 20.632812 7.5 24.5 7.5 C 28.367188 7.5 31.5 9.164062 31.5 11.210938 C 31.5 13.261719 28.367188 14.925781 24.5 14.925781 Z M 24.5 14.925781 "/></g></svg> |

**Станция**

Пишите в [чат](https://yandex.ru/chat?context=%7B%22entrypoint%22%3A%22%7B%5C%22entrypoint%5C%22%3A%5C%22help%5C%22%2C%5C%22a_pageurl%5C%22%3A%5C%22yandex.ru%2Fsupport%2Fyandex-app-android%2Fdevices%2Ftroubleshooting.html%5C%22%7D%22%7D#/user/bde37cf3-eb59-4f93-8e5b-1809858a9ac1)

[Как настроить Станцию](https://yandex.ru/support/station/start/turn-on.html)

[Станция не подключается к Wi-Fi](https://yandex.ru/support/station/troubleshooting/no-connection.html)
||

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| 

**Мобильный Яндекс Браузер**

Пишите через [форму](https://yandex.ru/support/browser-mobile-android-phone/feedback/feedback.html#report-problem)

[Синхронизация данных](https://yandex.ru/support/browser-mobile-android-phone/devices/sync.html)

[Фильтрация рекламы](https://yandex.ru/support/browser-mobile-android-phone/security/adv-protection.html)

| 

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| 

**Яндекс ID**

Пишите через [форму](https://yandex.ru/support/id/feedback.html)

[Забыл пароль от аккаунта](https://yandex.ru/support/id/feedback.html)

[Изменить номер телефона](https://yandex.ru/support/id/authorization/phone.html#change)
||

|| 

<svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" width="49px" height="49px" viewBox="0 0 49 49" version="1.1"><g id="svg-rdnvk6pi__surface1"><path style=" stroke:none;fill-rule:nonzero;fill:rgb(98.823529%,24.705882%,11.372549%);fill-opacity:1;" d="M 49 24.5 C 49 10.96875 38.03125 0 24.5 0 C 10.96875 0 0 10.96875 0 24.5 C 0 38.03125 10.96875 49 24.5 49 C 38.03125 49 49 38.03125 49 24.5 Z M 49 24.5 "/><path style=" stroke:none;fill-rule:nonzero;fill:rgb(100%,100%,100%);fill-opacity:1;" d="M 28.113281 13.722656 L 25.632812 13.722656 C 21.382812 13.722656 19.257812 15.847656 19.257812 19.035156 C 19.257812 22.578125 20.675781 24.347656 23.863281 26.472656 L 26.339844 28.242188 L 19.257812 39.222656 L 13.589844 39.222656 L 20.320312 29.304688 C 16.421875 26.472656 14.296875 23.992188 14.296875 19.386719 C 14.296875 13.722656 18.195312 9.824219 25.632812 9.824219 L 33.070312 9.824219 L 33.070312 39.222656 L 28.113281 39.222656 Z M 28.113281 13.722656 "/></g></svg> 

| 

**Яндекс Старт**

[Написать в чат](https://yandex.ru/chat#/user/c632dc08-44f7-9da5-7333-a5ddc7413e2b){.button}

[Открыть сервисы Яндекса](https://yandex.kz/support2/yandex-app-android/ru/app/services.md#usage)

[Определитель номера](https://yandex.kz/support2/yandex-app-android/ru/app/callerid.md)

Написать через [форму](https://yandex.kz/support2/yandex-app-android/ru/troubleshooting/app-mail.md)

||
|#