Reports and statistics
Note
To get a report on a survey of your own base, use questionnaires in your wallet. For more information, see Survey of an own base.
The report appears immediately after the survey is launched. You'll get the results on your My surveys page and in your profile's mailbox.
You can also access the report from the survey page. To do this, go to Results and click View results.
The report contains:
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Details about the number of questionnaires started, that is, in which respondents answered at least one question.
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Details about the number of completed questionnaires.
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Details about the number of unfinished questionnaires, that is, in which respondents answered some but not all of the questions.
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The overall conversion rate from the first question to a completed interview – the ratio between completed questionnaires and started questionnaires.
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Questionnaire cost.
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Average questionnaire time.
Actions with statistics
In the report, you can:
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Download statistics on responses in PNG format. To do this, click
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Create a NPS chart — available for questions such as Scale.
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Create charts such as Average, Top 2 и Bottom 2 — available for questions such as Scale, Emojis and Rating. You can also switch to the desired chart type.
To see info about the number of answers, response rates to every answer option and [value](*any) of the date, hover over the point on the chart. There is a total value of the chosen tag for the entire period under the chart. The value is displayed using active filters.
If there are answers such as Not sure or Other in the question, these answers are not included in the calculation and in charts. To include these answers, turn on the option Include answers «Not sure / Other» in the statistics.
To see the ratings distribution, expand the All ratings block.
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Group statistics by dates that are specified in answers. The option is available for questions such as Select date. You can group dates by day, month and year.
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Download all the statistics by questions. To do this:
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Click Export results.
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Choose the desired format: Excel (.xlsx) or SPSS (.sav).
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When the report is ready, click Download report.
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Mark up the results using tags.
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Share a link to the survey results. To do this, click
Share and copy the link.The activated link looks like this
. You can't hide statistics that is already activated with the button.Pay attention that you can only use this way to share statistics with users who don't have an access to the survey. If you simply [create a link of this format](*nolink) and send it, this statistics won't be displayed of the user who received this link.
Problems and their resolution
Can I see the age, gender, and region of the audience in the survey report?
This data won't be included in the report. You can add questions about the age, gender, and region of respondents to your survey.
Why did I get more responses than I needed?
You might get a larger number of questionnaires for technical reasons. For example, multiple respondents were doing your survey at the same time at the moment when the required number of questionnaires was reached. You don't have to pay for these extra questionnaires.
Why aren't answers for some questions displayed in the Excel report?
If you export your report to Excel, answers to questions such as Long response, Short response, Text, Date and E-mail won't be displayed in the results on the Statistics tab. These answers may contain a unique answer.
To see unique answers, go to the Raw data tab.
You can also go to
