---
metadata:
  - name: generator
    content: Diplodoc Platform v5.50.4
  - name: voter
    content: 'no'
alternate:
  - https://yandex.kz/support/yandex-app-ios/en/troubleshooting/app-close.md
  - https://yandex.kz/support/yandex-app-ios/kk/troubleshooting/app-close.md
  - https://yandex.kz/support/yandex-app-ios/ru/troubleshooting/app-close.md
  - https://yandex.kz/support/yandex-app-ios/tr/troubleshooting/app-close.md
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.kz/support/yandex-app-ios/en/llms.txt


<!-- source: en/_includes/bar-with-links-applications.md -->
#|
||
You're reading Help for the Yandex with Alice app on iOS.
[Help for Yandex Start on Android →](https://yandex.com/support2/yandex-app-android/en/)
[Help for Yandex app on Android →](https://yandex.com/support2/yandex-app-android-alice/en/)
||
|#
<!-- endsource: en/_includes/bar-with-links-applications.md -->

# The app closes spontaneously

Try [clearing the cache](https://yandex.kz/support/yandex-app-ios/en/privacy/clear-data.md) and restarting your device, then launch the app.

If the problem persists, use the form below. If possible, attach a screenshot of the error message.

<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.com/surveys/8566/?&iframe=1?&lang=en">
  </iframe>
</div>


<!-- source: en/_includes/button-content.md -->
<a href="en/content">
  <span class="button">Go to the table of contents</span>
</a>


<!-- endsource: en/_includes/button-content.md -->