En route to restaurant

I can't find the restaurant or I think it's closed

Verify in the app that the restaurant address is correct. See if there are any comments about the place: they may contain instructions on how to get to the restaurant and pick up the order.

If you've checked everything but still couldn't get to the restaurant, contact the operator, we'll sort this out together.

I'm running late to the restaurant

If the order was assigned to you, it means you're closer to the restaurant than other couriers.

Please complete it — we can't do it without your help.

I want the order to be reassigned

Thank you for selecting a slot today. Unfortunately, you can't decline an order without a valid reason.

If you do have a valid reason, contact the operator, and we'll try to resolve your issue.