Ride insurance

From September 3 2018, all journeys undertaken with Yandex.Taxi in Kazakhstan, are insured for 2,500,000 tenge.

Insurance terms

How the insurance works

Life and limb for both passengers and drivers are covered under the policy in the case of an accident. Insurance coverage begins as soon as a ride with a passenger begins (i.e. when the driver taps On the way). It ends when the ride ends (when the driver taps Finish). If a passenger cancels their trip, the insurance will no longer apply.

Who insures rides

We work with several major insurance companies. To find out what company insured your ride, contact us.

How much does the insurance cost?

For passengers and drivers, this insurance is free. You don't need to do anything to activate your insurance. Insurance is already included for all Yandex.Taxi rides in Kazakhstan.

What is the compensation amount?

Every driver or passenger who is injured in an accident is entitled to compensation:

  • In case of injuries: up to 2,500,000 tenge, depending on severity
  • In case of disability: up to 2,000,000 tenge, depending on the disability classification
  • In case of loss of life: 2,500,000 tenge, where compensation is paid to the rightful heirs

* Amount of insurance payments.

How do I get my compensation?

  1. Go to a trauma unit or clinic to get a letter of verification that you were injured.
  2. Take part in the accident investigation at the traffic police department. When this process is completed, you will receive an official decision regarding the infraction.
  3. Contact us — we will find out what company insured your ride and send them your contact information.
  4. Representatives of the insurance company will contact you and let you know exactly what documents you will need to get compensation.
  5. Within two weeks after getting your documents, the insurance company will make a decision regarding your case and transfer money to your bank account.

Contact our support staff

If you still have questions or want to report an insurance claim, please contact us using the form.