---
metadata:
  - name: generator
    content: Diplodoc Platform v5.32.1
alternate:
  - https://yandex.kz/support/surveys/en/simplified/statistics.md
  - https://yandex.kz/support/surveys/ru/simplified/statistics.md
  - https://yandex.kz/support/surveys/tr/simplified/statistics.md
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.kz/support/surveys/en/llms.txt

# Reports and statistics

{% note info %}

To get a report on a survey of your own base, use questionnaires in your wallet. For more information, see [Survey of an own base](../own_audience.md).

{% endnote %}

The report is generated when you get the required number of responses and the survey is completed. You'll get the results on your [My surveys](https://surveys.yandex.com/quicksurvey/list) page and in your profile's mailbox.

You can also access the report from the survey page. To do this, go to **Results** and click **View results**.

The report contains:

- Details about the number of questionnaires started, that is, in which respondents answered at least one question.

- Details about the number of completed questionnaires.

- Details about the number of unfinished questionnaires for the survey in your base, that is, in which respondents answered some but not all of the questions.

- The overall conversion rate from the first question to a completed interview — the ratio between completed questionnaires and started questionnaires.

- Questionnaire cost.

- Average questionnaire time.

## Actions with statistics {#actions}

In the report, you can:

- Download statistics on responses in PNG format. To do this, click![](../_assets/download-diagram.png).

- Create a [NPS](https://yandex.kz/support/surveys/en/glossary.md#nps) chart — available for questions such as **Scale**.

- Create charts such as [Average](https://yandex.kz/support/surveys/en/glossary.md#average), [Top 2](https://yandex.kz/support/surveys/en/glossary.md#top) и [Bottom 2](https://yandex.kz/support/surveys/en/glossary.md#bottom) — available for questions such as **Scale**, **Emojis** and **Rating**. You can also switch to the desired chart type.

  To see info about the number of answers, response rates to every answer option and [value](*any) of the date, hover over the point on the chart. There is a total value of the chosen tag for the entire period under the chart. The value is displayed using active filters.
  
  If there are answers such as **Not sure** or **Other** in the question, these answers are not included in the calculation and in charts. To include these answers, turn on the option **Include answers «Not sure / Other» in the statistics**. 

  To see the ratings distribution, expand the **All ratings** block.

- Download all the statistics by questions. To do this: 
    
    1. Click **Export results**.
    
    2. Choose the desired format: **Excel (.xlsx)** or [SPSS (.sav)](https://yandex.kz/support/surveys/en/spss.md).
    
    3. When the report is ready, click **Download report**.  

- Mark up the results using [tags](https://yandex.kz/support/surveys/en/tags.md).

- [Filter by questionnaire types, dates and tags](https://yandex.kz/support/surveys/en/filter.md).

- Share a link to the survey results. To do this, click ![](../_assets/icon-share.png) **Share** and copy the link. 

  The activated link looks like this ![](../_assets/icon-share-no-way.png). You can't hide statistics that is already activated with the button.

  Pay attention that you can only use this way to share statistics with users who don't have an access to the survey. If you simply [create a link of this format](*nolink) and send it, this statistics won't be displayed of the user who received this link.

## Problems and their resolution {#problem-solving}

{% cut "If my survey fails to get enough responses, can I stop the survey and transfer part of my funds to pay for another survey?" %}

You can't transfer payments in a simple survey builder. You can stop the survey and then contact our finance department to get a refund: [info@balance.yandex.ru](mailto:info@balance.yandex.ru)

{% endcut %}

{% cut "Can I see the age, gender and region of the audience in the report?" %}

This data won't be in the report. You can ask questions about age, gender and region of respondents in the survey.

{% endcut %}

{% cut "Why did I get more responses than I needed?" %}

You might get a larger number of questionnaires for technical reasons. For example, multiple respondents were doing your survey at the same time at the moment when the required number of questionnaires was reached. You don't have to pay for these extra questionnaires.

{% endcut %}

{% cut "Why aren't answers for some questions displayed in the Excel report?" %}

If you export your report to Excel, answers to questions such as **Long response**, **Short response**, **Text**, **Date** and **E-mail** won't be displayed in the results on the **Statistics** tab. These answers may contain a unique answer. 

To see unique answers, go to the **Raw data** tab.

{% endcut %}

{% include notitle [fybuttonooter](../_includes/ybutton-35c31ed47a18.md) %}

{% include notitle [footer](../_includes/footer-072a12bf9868.md) %}

[*any]: Average, Top 2, or Bottom 2

[*nolink]: without clicking the **Share** button