---
metadata:
  - name: generator
    content: Diplodoc Platform v5.50.6
alternate:
  - https://yandex.kz/support/common/kk/troubleshooting/main.md
  - https://yandex.kz/support/common/ru/troubleshooting/main.md
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.kz/support/common/ru/llms.txt

# Служба поддержки

Возможность позвонить по телефону в службу поддержки недоступна. Для решения проблем в работе сервисов Яндекса обращайтесь в службу поддержки этих сервисов:

<div class="border-none striped-none desktop">


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**Яндекс Плюс** 

Вопросы про списания и условия подписки

Изучить [Справку](https://yandex.ru/support/plus-ru/ru/)

Написать в [чат](https://yandex.kz/chat?utm_source=spavka_plus_ru&utm_medium=plus_city#/user/80027008-e39a-986b-5f64-822d65ab117c)

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**Яндекс ID**

Вопросы про аккаунт
  
Изучить [Справку](https://yandex.kz/support/id/feedback.html)

Написать в [чат](https://yandex.ru/chat#/user/e0271d00-30f7-9cf7-4c16-c3f95d5b10cd)
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| 
**Яндекс 360**
  
Вопросы про списания и условия подписки

Изучить [Справку](https://yandex.ru/support/yandex-360/customers/purchase/ru/)

Написать в [чат](https://yandex.ru/chat?ncrnd=20405#/user/f9bcfd00-dbce-9456-5051-c1497d71c663)

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<svg width="45" height="45" viewBox="0 0 75 75" fill="none" xmlns="http://www.w3.org/2000/svg"><mask id="svg-hv8afl4x__mask0_202_1369" style="mask-type:alpha" maskUnits="userSpaceOnUse" x="0" y="0" width="75" height="75"><circle cx="37.5" cy="37.5" r="37.5" fill="white"/></mask><g mask="url(#svg-hv8afl4x__mask0_202_1369)"><rect width="75" height="75" fill="#333653"/><path d="M43.0291 21.0014H39.2339C32.7279 21.0014 29.4749 24.2544 29.4749 29.1339C29.4749 34.5556 31.6435 37.2665 36.5231 40.5195L40.3182 43.2303L29.4749 60.0375H20.8002L31.1014 44.8568C25.1375 40.5195 21.8845 36.7243 21.8845 29.6761C21.8845 21.0014 27.8484 15.0375 39.2339 15.0375H50.6194V60.0375H43.0291V21.0014Z" fill="white"/></g></svg>
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**Яндекс Бизнес**
  
Вопросы по размещению организаций в Поиске

Изучить [Справку](https://yandex.ru/support/business-priority/index.html)

Написать в [чат](https://yandex.ru/chat#/user/5cb78286-a944-4c0f-bf33-b5c282eae053?utm-source=chat-in-help)
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**Яндекс Станция**

Вопросы по Яндекс Станции и Умному дому

Изучить [Справку](https://alice.yandex.ru/support/ru/station/smart-home)

Написать в [чат](https://yandex.ru/chat#/user/bde37cf3-eb59-4f93-8e5b-1809858a9ac1) 

|
<svg width="44" height="44" viewBox="0 0 44 44" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M0 22C0 9.84973 9.84973 0 22 0C34.1502 0 44 9.84973 44 22C44 34.1502 34.1502 44 22 44C9.84973 44 0 34.1502 0 22Z" fill="#242729"/><path d="M26.6535 0.492188C34.5862 2.20048 40.9289 8.18628 43.1482 15.9162L27.097 26.1419C22.0033 29.387 15.2434 27.8884 11.9984 22.7947C8.75336 17.701 10.252 10.9411 15.3457 7.69606L26.6535 0.492188Z" fill="url(#svg-i6m7wt85__paint0_radial_87_11357)"/><path d="M17.3313 43.5043C9.40192 41.7908 3.06366 35.8029 0.848633 28.0726L16.9061 17.8429C21.9998 14.5978 28.7596 16.0965 32.0047 21.1902C35.2497 26.2839 33.7511 33.0437 28.6574 36.2888L17.3313 43.5043Z" fill="url(#svg-i6m7wt85__paint1_linear_87_11357)"/><defs><radialGradient id="svg-i6m7wt85__paint0_radial_87_11357" cx="0" cy="0" r="1" gradientTransform="matrix(23.8333 -27.9493 33.7646 19.6197 20.1663 27.4992)" gradientUnits="userSpaceOnUse"><stop stop-color="#D00F05"/><stop offset="0.453125" stop-color="#FE6837"/><stop offset="1" stop-color="#FF8548"/></radialGradient><linearGradient id="svg-i6m7wt85__paint1_linear_87_11357" x1="21.0833" y1="18.3337" x2="-1.44104" y2="35.8904" gradientUnits="userSpaceOnUse"><stop stop-color="#FFE772"/><stop offset="1" stop-color="#FFD851"/></linearGradient></defs></svg>
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**Яндекс Услуги**
    
Изучить [Справку](https://yandex.ru/support/uslugi/ru/)

Написать в [Службу поддержки](https://yandex.ru/support/uslugi/ru/troubleshooting/wishes), если не получилось найти ответ

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**Яндекс Go**

Вопросы по Такси, Доставке и Самокатам

Изучить [Справку](https://taxi.yandex.ru/support/taxi-all-app/index.html)


|

<svg width="44" height="44" viewBox="0 0 44 44" fill="none" xmlns="http://www.w3.org/2000/svg"><g clip-path="url(#svg-e1z8t38a__clip0_87_11518)"><path d="M0 22.091C0 9.8905 9.8905 0 22.091 0C34.2916 0 44.1821 9.8905 44.1821 22.091C44.1821 34.2916 34.2916 44.1821 22.091 44.1821C9.8905 44.1821 0 34.2916 0 22.091Z" fill="#7F5FFF"/><path d="M42.56 13.767C39.273 5.69227 31.3467 0 22.0909 0C21.5859 0 21.0849 0.0169461 20.5883 0.0503008C20.4225 0.31998 20.3037 0.607459 20.1817 0.902744C20.0404 1.24457 19.8948 1.59686 19.667 1.94411C18.9765 2.9964 17.5103 3.69591 16.327 4.26044C15.4319 4.68752 14.6986 5.03735 14.5856 5.40423C14.2138 6.62927 15.9905 8.72914 17.006 9.10774C17.8955 9.43547 18.723 8.78703 19.6219 8.08256C20.3586 7.50527 21.1433 6.89036 22.0494 6.74421C24.0466 6.41969 31.4752 7.09846 32.7138 9.06718C34.5567 11.1184 34.3458 14.4365 33.2424 14.8976C32.663 15.1397 31.7122 14.6067 30.6725 14.0238C29.587 13.4152 28.4044 12.7522 27.4458 12.8599C27.0087 12.9103 26.3996 13.172 25.7494 13.4513C24.829 13.8468 23.8262 14.2777 23.1122 14.1945C22.503 14.1238 22.0169 13.3384 21.5373 12.5637C21.191 12.0042 20.8481 11.4502 20.4647 11.1752C19.6318 10.5789 14.9196 11.6078 13.7067 12.1568C12.2302 12.8207 8.87961 17.5667 8.79037 19.2731C8.6822 21.2567 12.7237 25.259 14.3558 25.5768C15.1486 25.7301 16.224 25.4777 17.2569 25.2353C18.4558 24.9539 19.5974 24.686 20.1727 25.0819C20.665 25.4233 21.1756 27.8603 21.7769 30.7302C22.7377 35.3165 23.9302 41.0084 25.6502 41.0209C27.4242 41.0344 32.2716 34.413 33.0302 33.1258C33.6969 31.9874 33.6894 30.4253 33.6833 29.1735C33.6797 28.43 33.6767 27.796 33.8158 27.4252C34.0265 26.8626 34.7433 26.2197 35.4766 25.5621C36.3664 24.764 37.2805 23.9443 37.3435 23.22C37.3924 22.6848 36.6091 21.6959 35.8263 20.7077C34.8768 19.509 33.9281 18.3112 34.4661 17.925C34.8116 17.6785 35.8275 17.936 36.9698 18.2255C38.4022 18.5886 40.0333 19.002 40.7901 18.5348C41.4005 18.1582 41.702 16.9828 42.0673 15.5594C42.2134 14.9899 42.3697 14.3807 42.56 13.767Z" fill="#FEE14A"/><path d="M3.13322 33.4386C2.48065 32.3507 1.91906 31.202 1.45898 30.003C2.20368 30.3258 2.79829 30.7435 3.04264 31.4827C3.25777 32.1344 3.2482 32.779 3.13322 33.4386Z" fill="#FEE14A"/><path d="M35.5226 34.3711C35.793 33.5787 36.7341 31.4802 37.5467 31.6898L37.5481 31.6966C38.2512 31.8723 38.1025 33.8762 37.8997 34.5739C37.6346 35.4677 36.4028 37.769 35.5226 37.4513C34.7979 37.1876 35.2792 35.1026 35.5226 34.3711Z" fill="#FEE14A"/></g><defs><clipPath id="svg-e1z8t38a__clip0_87_11518"><rect width="44" height="44" fill="white"/></clipPath></defs></svg>
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**Яндекс Путешествия**

Вопросы о бронировании отелей и покупке билетов на самолет, поезд или автобус

Изучить [Справку](https://yandex.ru/support/travel/ru/troubleshooting?tabs=defaultTabsGroup-iv5czd2z_%25d0%259e%25d1%2582%25d0%25b5%25d0%25bb%25d0%25b8)

Написать в [чат](https://yandex.ru/chat#/user/25108807-fdaf-99b3-7bf8-b4c51d8dbc2c)


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</div>

<div class="border-none striped-none mobile">


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**Яндекс Плюс**

Вопросы про [списания и условия подписки](https://yandex.ru/support/plus-ru/ru/)

Написать в [чат](https://yandex.kz/chat?utm_source=spavka_plus_ru&utm_medium=plus_city#/user/80027008-e39a-986b-5f64-822d65ab117c)

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**Яндекс ID**

Вопросы про [аккаунт](https://yandex.kz/support/id/feedback.html)

Написать в [чат](https://yandex.ru/chat#/user/e0271d00-30f7-9cf7-4c16-c3f95d5b10cd)
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**Яндекс 360**
  
Вопросы про [списания и условия подписки](https://yandex.ru/support/yandex-360/customers/purchase/ru/)

Написать в [чат](https://yandex.ru/chat?ncrnd=20405#/user/f9bcfd00-dbce-9456-5051-c1497d71c663)

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**Яндекс Бизнес**
  
Вопросы по [размещению организаций в Поиске](https://yandex.ru/support/business-priority/index.html)

Написать в [чат](https://yandex.ru/chat#/user/5cb78286-a944-4c0f-bf33-b5c282eae053?utm-source=chat-in-help)
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**Яндекс Станция**

Вопросы по [Яндекс Станции и Умному дому](https://alice.yandex.ru/support/ru/station/smart-home)

Написать в [чат](https://yandex.ru/chat#/user/bde37cf3-eb59-4f93-8e5b-1809858a9ac1) 

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**Яндекс Услуги**
    
Вопросы об [услугах](https://yandex.ru/support/uslugi/ru/)

Написать в [Службу поддержки](https://yandex.ru/support/uslugi/ru/troubleshooting/wishes), если не получилось найти ответ

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**Яндекс Go**

Вопросы по [Такси, Доставке и Самокатам](https://taxi.yandex.ru/support/taxi-all-app/index.html)

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**Яндекс Путешествия**

Вопросы о [бронировании отелей и покупке билетов](https://yandex.ru/support/travel/ru/troubleshooting?tabs=defaultTabsGroup-iv5czd2z_%25d0%259e%25d1%2582%25d0%25b5%25d0%25bb%25d0%25b8)

Написать в [чат](https://yandex.ru/chat#/user/25108807-fdaf-99b3-7bf8-b4c51d8dbc2c)


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|#




</div>

## Вопросы по Главной странице Яндекса

Попробуйте найти ответ на вопрос в [Справке](https://yandex.kz/support/common/ru/index.md). Если найти ответ не получилось или у вас есть идеи, как улучшить [Главную страницу](https://yandex.kz/), свяжитесь с нами. Мы отвечаем в чате ежедневно с 9:00 до 21:00 по московскому времени.



<a href="https://yandex.ru/chat#/user/8e49cc07-19e8-9dd8-6f34-439727eb41aa">
  <span class="button">Написать в чат </span>
</a>


## Вопросы по промокодам и акциям

Если у ваc возник вопрос про промокоды, акции или бонусы, напишите нам в чат.

<a href="https://yandex.ru/chat/#/user/9c2bd701-a32a-9cf1-7c7a-ffc4d5ed516b">
  <span class="button">Написать в чат</span>
</a>