---
metadata:
  - name: generator
    content: Diplodoc Platform v5.50.6
alternate:
  - https://yandex.kz/support/browser/en/working-with-files/video.md
  - https://yandex.kz/support/browser/kk/working-with-files/video.md
  - https://yandex.kz/support/browser/ru/working-with-files/video.md
  - https://yandex.kz/support/browser/tr/working-with-files/video.md
  - https://yandex.kz/support/browser/uz/working-with-files/video.md
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.kz/support/browser/en/llms.txt



# Playing videos in the browser

## Which video formats can be played in Yandex Browser? {#what}

[Yandex Browser](https://browser.yandex.com/) can open video files with the following extensions: `mp4`, `webm`, `ogv`, and `m4v`.

Video files with the `swf`, `avi`, `mpg`, `mov`, `x-m4v`, `wmv`, `quicktime` and `flv` extensions aren't supported.


## View videos in a separate window {#window}

{% note info %}

The video appears in a separate window if you launched the video yourself or it plays with sound. Video pop-ups are unavailable in [Incognito mode](https://yandex.kz/support/browser/en/personal-data-protection/incognito-mode.md).

{% endnote %}


You can view videos in a separate Yandex Browser window. For example, you can simultaneously launch an app and accompanying video instructions. The video player window is displayed on top of the other windows so you can watch it no regardless of the application you are using. You can resize the window or drag it anywhere on the screen. The video will continue even if you minimize Yandex Browser. If a video in HTML5 format contains subtitles (for example, videos on YouTube have the ![](../_image/youtube-sub-icon.png) icon on the control panel), they'll also appear in a new window.

![](../_image/auto-video-out-off.png)

{% cut "Video in a separate window" %}


By default, the video opens in a separate window when you switch to another tab or program. If this didn't happen, hover your cursor over the top of the video player and click ![](../_image/new-window-3.png).


{% note tip %}

You can drag the ![](../_image/new-window-3.png) icon over the video player anywhere you like.

{% endnote %}


{% endcut %}


{% cut "Manage videos" %}


Use keyboard shortcuts for quick control.

#|
||Pause / play | **Space**||
||Skip 5 seconds forward | **→**||
||Rewind 5 seconds back | **←**||
|#

You can also slow down or speed up the video. To do this, click **![](../_image/bookmark-menu-icon.png)** → **Speed** and select the speed from the list.


{% endcut %}


{% cut "Manage videos in a separate window" %}

You can hide the video pop-up button or disable automatic video pop-up:

1. <!-- source: en/_includes/reusables/phrases/id-phrases/open-sett-instr.md -->
   Click **![](../_image/settings-icon.png =20x)**&nbsp;→ **Settings**&nbsp;→ **Tools**. 
   <!-- endsource: en/_includes/reusables/phrases/id-phrases/open-sett-instr.md -->

1. In the **View videos on top of other tabs and programs** section, disable the **Show the pop out button on videos** or **Automatically open video in a separate window**.

If you don't want videos to pop up in a separate window, disable both options.

{% endcut %}


## QR scanner for videos {#qr-video}

Yandex Browser can recognize QR codes on videos and display their contents. Browser highlights the QR code with a colored frame and shows the options to follow or copy the link.

- To follow the link, click the QR code. To copy the link to the clipboard, click ![](../_image/link.png).

- To copy the QR code's text to the clipboard, click **Copy**.

- To hide the frame on the QR code, hover over it and click ![](../_image/close-icon-2.png).


{% note alert %}

Please be [careful](https://yandex.com/support/common/security/phishing.html#ways__fake-sites) when following unknown links.

{% endnote %}

![](../_image/qr-video.png)

To disable QR code recognition:

{% list tabs %}

- In Settings

  1. Click **<svg xmlns="http://www.w3.org/2000/svg" width="22" height="22" viewBox="0 0 22 22" fill="none"><title>Настройки Яндекс Браузера</title><path d="M4 16.4091C4 16.0827 4.26117 15.8182 4.58333 15.8182H17.4167C17.7388 15.8182 18 16.0827 18 16.4091C18 16.7354 17.7388 17 17.4167 17H4.58333C4.26117 17 4 16.7354 4 16.4091Z" fill="currentColor"/><path d="M4 10.5C4 10.1736 4.26117 9.90909 4.58333 9.90909H17.4167C17.7388 9.90909 18 10.1736 18 10.5C18 10.8263 17.7388 11.0909 17.4167 11.0909H4.58333C4.26117 11.0909 4 10.8263 4 10.5Z" fill="currentColor"/><path d="M4 4.59091C4 4.26456 4.26117 4 4.58333 4H17.4167C17.7388 4 18 4.26456 18 4.59091C18 4.91726 17.7388 5.18182 17.4167 5.18182H4.58333C4.26117 5.18182 4 4.91726 4 4.59091Z" fill="currentColor"/></svg>**&nbsp;→ **Settings**&nbsp;→ **Tools**.


  1. Disable **Automatically recognize QR codes on video**.

- During video playback

  1. Hover over the video player for a second and click ![](../_image/bookmark-menu-icon.png).

  1. Disable **Recognize QR codes**.

{% endlist %}


## NVIDIA RTX Super Resolution {#nvidia-rtx-super-resolution}


{% note info %}

The technology is only available on devices with NVIDIA RTX 30-series and 40-series video cards. Support for RTX 20-series video cards may be added in the future. Drivers that support the technology are currently only available on Windows 10 and 11.

{% endnote %}


Yandex Browser versions 23.3.0 and later support [NVIDIA RTX Super Resolution](https://support.nvidia.eu/hc/en/articles/10313935538834). It increases the resolution of streaming video on the internet on displays with a resolution of 1440p:

<svg width="24" height="24" viewBox="0 0 45 45" fill="none" xmlns="http://www.w3.org/2000/svg"><title>1</title><circle cx="22.5" cy="22.5" r="19.5" fill="white" stroke="#FFCC00" stroke-width="6"/><path d="M27.024 34H22.448V15.76L15.76 20.624V16.304L22.96 11.056H27.024V34Z" fill="black"/></svg> — Original video in 1080p resolution

<svg width="24" height="24" viewBox="0 0 45 45" fill="none" xmlns="http://www.w3.org/2000/svg"><title>2</title><circle cx="22.5" cy="22.5" r="19.5" fill="white" stroke="#FFCC00" stroke-width="6"/><path d="M30.544 33H15.536V28.776C17.456 27.3467 19.0773 26.0773 20.4 24.968C21.744 23.8587 22.8213 22.8453 23.632 21.928C24.4427 21.0107 25.0293 20.1467 25.392 19.336C25.7547 18.5253 25.936 17.6827 25.936 16.808C25.936 15.7413 25.616 14.9093 24.976 14.312C24.3573 13.6933 23.4827 13.384 22.352 13.384C21.2213 13.384 20.1333 13.6293 19.088 14.12C18.064 14.6107 17.0933 15.2613 16.176 16.072V12.04C17.072 11.3573 18.0427 10.8133 19.088 10.408C20.1547 9.98133 21.456 9.768 22.992 9.768C24.1227 9.768 25.1573 9.928 26.096 10.248C27.0347 10.5467 27.8347 10.9947 28.496 11.592C29.1787 12.1893 29.7013 12.9253 30.064 13.8C30.4267 14.6533 30.608 15.624 30.608 16.712C30.608 17.7787 30.3947 18.792 29.968 19.752C29.5627 20.712 28.9333 21.6827 28.08 22.664C27.248 23.6453 26.1813 24.68 24.88 25.768C23.5787 26.8347 22.0427 28.0187 20.272 29.32H30.544V33Z" fill="black"/></svg> — Enhanced video on a 4K screen

![](../_image/nvidia-rtx-super-resolution.png)

#### Learn more

- [Example](https://youtu.be/XA-tQpQqD7U)

#### **Features**  {#features}

- No activity indicator.

- Works when the Yandex Browser window is active:

    - In window and full-screen video modes.

    - On the second screen.

- Enhances all running videos with the resolution from 360p to 1440p.

- Videos with DRM anti-piracy protection, YouTube Shorts, and HDR videos might not be supported.

- Resource-intensive. Reduces device performance.

- Doesn't depend on internet connection speed.

#### **Enable**  {#turn-on}

1. Download and install the latest drivers for your video card from the [NVIDIA website](https://www.nvidia.com/en-us/drivers/). You need version 530 or higher.

1. In the system tray, open **NVIDIA Control Panel**.

1. In the **Video** section of the side panel, click **Adjust video image settings**.

1. In the **RTX video enhancement** section, enable the **Super resolution** option.

1. Select the quality: from **1** (lowest) to **4** (highest). The highest quality level is only supported by video card series XX70 and above, for example, 3070 and 4070 Ti.


{% cut "Additional steps if you use a laptop" %}

The technology doesn't work when the laptop is running on battery power. We also recommend enabling high performance mode for Yandex Browser:

{% list tabs %}

- Windows 11


  1. Using search in the **Start** menu, find and open **Settings**&nbsp;→ **Display**&nbsp;→ **Graphics**.

  2. In the application list, find **Yandex**.

  3. If the application isn't in the list, add it. To do this, click **Browse** and set the path to the application. Default path: `C:\Users\<username>\AppData\Local\Yandex\YandexBrowser\Application\browser.exe`.

  4. Under the application icon, click **Options**.

  5. Select **High performance**.



- Windows 10


  1. Go to **Start**&nbsp;→ **Settings**&nbsp;→ **System**&nbsp;→ **Display**&nbsp;→ **Graphics settings**.

  2. In the application list, find **Yandex**.

  3. If the application isn't in the list, add it. To do this, click **Browse** and set the path to the application. Default path: `C:\Users\<username>\AppData\Local\Yandex\YandexBrowser\Application\browser.exe`.

  4. Under the application icon, click **Options**.

  5. Select **High performance**.


{% endlist %}


{% endcut %}



## Using Chromecast {#chromecast}

Using Yandex Browser, you can stream videos to a TV that supports [Chromecast](https://en.wikipedia.org/wiki/Chromecast) technology.


{% cut "Requirements" %}


- A TV with built-in Chromecast.

    {% note info %}

    Most modern TVs have a built-in Chromecast feature.

    {% endnote %}

- The Google Chromecast media player (for TVs without built-in Chromecast). The TV must have an HDMI input.

- A Wi-Fi connection.

- A computer that meets the minimum system requirements:

    #|
    || | **Windows** | **macOS** | **Linux**||
    ||**OS version** | Windows 7 (or later) | macOS 11 (or later) | 64-bit Ubuntu 14.04 (or later), Debian 8 (or later), openSUSE 13.3 (or later), and Fedora Linux 24 (or later)||
    ||**Processor** | Intel Core i3 (or later) | Macbook Pro 2010, Macbook Air 2011, Macbook Air 2012 | Intel Core i3 (or later)||
    ||**GPU** | Intel HD3000 or equivalent |  | Intel HD3000 or equivalent||
    |#



{% endcut %}

{% cut "Initial Chromecast setup" %}


Set up Chromecast using your smartphone. After the initial setup, you can start streaming without a smartphone.


{% list tabs %}

- A TV with built-in Chromecast


  1. Make sure that your smartphone is connected to the same Wi-Fi network as your TV.

  1. Install the [Google Home](https://play.google.com/store/apps/details?id=com.google.android.apps.chromecast.app) app.

  1. Open the app and follow the instructions.

      {% note info %}

      If you can't find the instructions for setting up a TV with built-in Chromecast, click **![](../_image/google-home-icon.png)**&nbsp;→ **Set up device**&nbsp;→ **New devices**.

      {% endnote %}



- A TV without built-in Chromecast


  1. Connect Chromecast to your TV via the HDMI input, and to the main power source via the USB port.

  1. Install the [Google Home](https://play.google.com/store/apps/details?id=com.google.android.apps.chromecast.app) app.

  1. Make sure that your Chromecast and smartphone are connected to the same Wi-Fi network.

  1. Open the app and follow the instructions.

      {% note info %}

      If you can't find the instructions for setting up a TV with built-in Chromecast, click **![](../_image/google-home-icon.png)**&nbsp;→ **Set up device**&nbsp;→ **New devices**.

      {% endnote %}

{% endlist %}


{% endcut %}

{% cut "Start streaming" %}


1. Make sure that all devices are connected to the same Wi-Fi network.

1. Open Yandex Browser.

1. Click **![](../_image/settings-icon.png =20x)**&nbsp;→ **Advanced**&nbsp;→ **![](../_image/chromecast-icon.png) Share screen**.

1. Select the broadcast source: **Active Tab**, **Entire screen** or **File**.

1. Select the Chromecast TV from the list.


{% endcut %}

{% cut "Manage video playback via Chromecast" %}


To stop streaming, click ![](../_image/chromecast-icon.png) in the [SmartBox](*smart-link) and select the device. Or close Yandex Browser.


{% endcut %}

{% cut "The "Share screen" icon isn't displayed" %}


1. Make sure that all devices are connected to the same Wi-Fi network.

1. Update Chromecast.

1. [Update](https://yandex.kz/support/browser/en/about/install.md#up) the Yandex Browser.

If you use the updated Chromecast and Yandex Browser in the same Wi-Fi network, but still don't see the ![](../_image/chromecast-icon.png) icon in the [SmartBox](*smart-link), contact [support](https://yandex.kz/support/browser/en/support/support.md#report-problem).


{% endcut %}

{% cut "Chromecast isn't working" %}


- Stop and restart streaming.

- Turn the Wi-Fi off and on again.

- Connect to another Wi-Fi network.

- Make sure that streaming from your smartphone is working. If streaming isn't working, check if the Chromecast initial setup was performed.

If the problem persists, contact [support](https://yandex.kz/support/browser/en/support/support.md#report-problem).


{% endcut %}



## End of Flash support {#no-flash}

The [Flash](https://en.wikipedia.org/wiki/Adobe_Flash) technology was used in browsers to play multimedia files and run games. Adobe stopped supporting and distributing it in 2021.

Most sites already use other content playback formats, such as HTML5 or WebGL. These open source technologies are faster and more stable, significantly safer than Flash, and use less power.

If you visit a site that uses Flash, contact its support.


## Video problems {#problems}

<!--По этому разделу написаны фактовые ответы. Если раздел обновился, не забудьте проверить и обновить ответы в файле fact-answers.yaml.-->


{% cut "Videos don't play; they download to my computer" %}


If a site owner doesn't allow you to open a file in your browser, the file downloads to the user's computer. To open it in Yandex Browser, drag the downloaded file icon that appears to the right of the [SmartBox](*smart-link) to the Browser, or use the **Ctrl** + **O** [keyboard shortcut](https://yandex.kz/support/browser/en/useful-features/hotkeys.md) and select the file from your [Downloads](https://yandex.kz/support/browser/en/working-with-files/download-files.md#where) folder.


{% endcut %}

{% cut "Video playback problems" %}


If Yandex Browser displays a black screen instead of a video, the image shakes in online games, or the video takes a long time to load, freezes all the time, or stops when you switch to full-screen mode, try one of the following methods:


{% cut "Check Yandex Browser extensions" %}


<!-- source: en/_includes/reusables/instrukcii/id-instrukcii/temporarily-disable-extensions.md -->
1. Open **![](../_image/settings-icon.png)**&nbsp;→ **Extensions** and turn off all extensions.

2. If this solves your problem, go through your extensions and turn them back on until you find the one that caused the problem.


3. Disable the problematic extension. You may want to let the developers know about the problem.


4. Clear your [cache](https://yandex.kz/support/browser/en/personal-data-protection/cache-memory.md) so that Yandex Browser doesn't load an incorrect copy of the page that was saved earlier.
<!-- endsource: en/_includes/reusables/instrukcii/id-instrukcii/temporarily-disable-extensions.md -->


{% endcut %}

{% cut "Change your hardware acceleration settings" %}


Try turning the [hardware accelerator](https://en.wikipedia.org/wiki/Hardware_acceleration) on or off:

1. Click&nbsp;**<svg xmlns="http://www.w3.org/2000/svg" width="22" height="22" viewBox="0 0 22 22" fill="none"><title>Настройки Яндекс Браузера</title><path d="M4 16.4091C4 16.0827 4.26117 15.8182 4.58333 15.8182H17.4167C17.7388 15.8182 18 16.0827 18 16.4091C18 16.7354 17.7388 17 17.4167 17H4.58333C4.26117 17 4 16.7354 4 16.4091Z" fill="currentColor"/><path d="M4 10.5C4 10.1736 4.26117 9.90909 4.58333 9.90909H17.4167C17.7388 9.90909 18 10.1736 18 10.5C18 10.8263 17.7388 11.0909 17.4167 11.0909H4.58333C4.26117 11.0909 4 10.8263 4 10.5Z" fill="currentColor"/><path d="M4 4.59091C4 4.26456 4.26117 4 4.58333 4H17.4167C17.7388 4 18 4.26456 18 4.59091C18 4.91726 17.7388 5.18182 17.4167 5.18182H4.58333C4.26117 5.18182 4 4.91726 4 4.59091Z" fill="currentColor"/></svg>**&nbsp;→ **Settings**&nbsp;→ **System**.
2. If the **Use hardware acceleration if possible** option is selected in the **Performance** section, deselect it. If the option is deselected, select it.
3. Close the Browser with a keyboard shortcut **Ctrl**&nbsp;+&nbsp;**Shift**&nbsp;+&nbsp;**Q** (on Windows and Linux) or **⌘**&nbsp;+&nbsp;**Q** (on macOS).
4. Restart the browser to apply these changes.


{% endcut %}

{% cut "Update your video card drivers" %}


1. Click **Start**&nbsp;→ **Control Panel**&nbsp;→ **Device Manager**.
2. Open **Video Adapters**: a list of video cards will appear.
3. Right-click the name of your video card.
4. In the context menu, select **Update drivers**.



{% endcut %}

Check whether this solved the problem. If the problem persists, [write to us](https://browser.yandex.com/feedback/?lang=en).  In the email, indicate that the drivers were updated.


{% endcut %}

{% cut "Protected content is not played" %}



{% note info %}

Protected content is not played in Incognito mode.

{% endnote %}


If a video that has [content protected by copyright](https://en.wikipedia.org/wiki/Digital_rights_management) doesn't play:


{% cut "Update and restart Yandex Browser" %}


An outdated version of Yandex Browser may not support the technology required for fast video loading. Install [the latest update of Yandex Browser](https://browser.yandex.com/).

When you launch Yandex Browser for the first time, some of the plugins required for the content encryption system to work properly may not connect. To fix this error, restart Yandex Browser and the plugins will connect automatically.


{% endcut %}

{% cut "Allow protected content to play" %}


1. Click **<svg xmlns="http://www.w3.org/2000/svg" width="22" height="22" viewBox="0 0 22 22" fill="none"><title>Настройки Яндекс Браузера</title><path d="M4 16.4091C4 16.0827 4.26117 15.8182 4.58333 15.8182H17.4167C17.7388 15.8182 18 16.0827 18 16.4091C18 16.7354 17.7388 17 17.4167 17H4.58333C4.26117 17 4 16.7354 4 16.4091Z" fill="currentColor"/><path d="M4 10.5C4 10.1736 4.26117 9.90909 4.58333 9.90909H17.4167C17.7388 9.90909 18 10.1736 18 10.5C18 10.8263 17.7388 11.0909 17.4167 11.0909H4.58333C4.26117 11.0909 4 10.8263 4 10.5Z" fill="currentColor"/><path d="M4 4.59091C4 4.26456 4.26117 4 4.58333 4H17.4167C17.7388 4 18 4.26456 18 4.59091C18 4.91726 17.7388 5.18182 17.4167 5.18182H4.58333C4.26117 5.18182 4 4.91726 4 4.59091Z" fill="currentColor"/></svg>**&nbsp;→ **Settings**&nbsp;→ **Websites**.


2. At the bottom of the page, click **Advanced site settings**.

3. Under **Protected content**, enable the **Allow protected content to play** option.

4. Some services use unique device identifiers to protect content. To activate them, go to **Identifiers of protected content** and enable **Allow sites to use identifiers to play protected content** (Windows only).


{% endcut %}

{% endcut %}

 {#no-npapi}

{% cut "NPAPI and Unity not supported" %}


Yandex Browser no longer supports the NPAPI plugin that powers the Unity Web Player. This technology is outdated. Unity has also [stopped](https://blogs.unity3d.com/ru/2015/10/08/unity-web-player-roadmap/) supporting that plugin.


{% endcut %}


 {#video-doesnt-play}

{% cut "On Linux, video doesn't work in Yandex Browser" %}


If an HTML5 video or a video that has [protected content](https://en.wikipedia.org/wiki/Digital_rights_management) doesn't play:

<!-- source: en/_includes/reusables/instrukcii/id-instrukcii/install-gstreamer-linux.md -->
1. Check your browser's [version](https://yandex.kz/support/browser/en/about/install.md#versionn).

2. If the version is lower than 23.3.0, [update](https://yandex.kz/support/browser/en/about/install.md#up) your browser.

3. Install [GStreamer](https://en.wikipedia.org/wiki/GStreamer) packages by running the following commands:

{% cut "Mint" %}

```
sudo apt install libgstreamer1.0-0 gstreamer1.0-plugins-base gstreamer1.0-plugins-good gstreamer1.0-plugins-bad gstreamer1.0-plugins-bad-faad gstreamer1.0-libav
```

{% endcut %}

{% cut "Ubuntu" %}

```
sudo apt install libgstreamer1.0-0 gstreamer1.0-plugins-base gstreamer1.0-plugins-good gstreamer1.0-plugins-bad gstreamer1.0-libav
```

{% endcut %}

{% cut "Astra Linux" %}

```
sudo apt-get install ffmpeg-plugin-browser libgstreamer1.0-0 gstreamer1.0-plugins-base gstreamer1.0-plugins-good gstreamer1.0-plugins-bad gstreamer1.0-plugins-bad-faad gstreamer1.0-libav
```

{% endcut %}

{% cut "Alt Linux" %}

```
su -lc 'apt-get install gstreamer1.0 gst-plugins-base1.0 gst-plugins-good1.0 gst-plugins-bad1.0 gst-libav'
```

{% endcut %}

{% cut "RED OS" %}

{% list tabs %}

  - 7.3 and higher

    ```
    dnf install gstreamer1 gstreamer1-plugins-base gstreamer1-plugins-good gstreamer1-plugins-good-extras gstreamer1-plugins-bad-free gstreamer1-plugins-bad-free-extras gstreamer1-libav
    ```

  - 7.1–7.2

    ```
    yum install gstreamer1 gstreamer1-plugins-base gstreamer1-plugins-good gstreamer1-plugins-good-extras gstreamer1-plugins-bad-free gstreamer1-plugins-bad-free-extras gstreamer1-libav
    ```

{% endlist %}

{% endcut %}

{% cut "ROSA “COBALT” 7.9" %}

```
dnf install libgstreamer1.0 gstreamer1.0-plugins-base gstreamer1.0-plugins-good gstreamer1.0-plugins-bad gstreamer1.0-libav
```

{% endcut %}

{% cut "AlterOS" %}

```
yum install gstreamer1 gstreamer1-plugins-base gstreamer1-plugins-good gstreamer1-plugins-good-extras gstreamer1-plugins-bad-free gstreamer1-plugins-bad-free-extras gstreamer1-libav
```

{% endcut %}

{% cut "OpenSUSE" %}

```
sudo zypper install gstreamer gstreamer-plugins-base gstreamer-plugins-good gstreamer-plugins-bad gstreamer-plugins-libav
```

{% endcut %}

4. Restart Yandex Browser. If this didn't help, close it and run the following console command:

```
rm ~/.cache/gstreamer-1.0/registry.x86_64.bin
```
<!-- endsource: en/_includes/reusables/instrukcii/id-instrukcii/install-gstreamer-linux.md -->

{% endcut %}


{% cut "I can't disable video autoplay when going to a site" %}


When you go to certain sites, videos start playing automatically. Unfortunately, there is no way to prohibit video autoplay on sites in Yandex Browser.


{% endcut %}

{% cut "Browser doesn't see the webcam" %}


Check if other programs can recognize the camera.

- If not, make sure that your camera driver is installed correctly, and reinstall it if necessary:

  1. Click **Start**&nbsp;→ **Control Panel**&nbsp;→ **Device Manager**.

  2. Open **Cameras**: a list of cameras appears.

  3. Right-click the name of your camera.

  4. In the context menu, select **Update drivers**.

- If they can, specify it manually in the Yandex Browser settings:

  1. Click **<svg xmlns="http://www.w3.org/2000/svg" width="22" height="22" viewBox="0 0 22 22" fill="none"><title>Настройки Яндекс Браузера</title><path d="M4 16.4091C4 16.0827 4.26117 15.8182 4.58333 15.8182H17.4167C17.7388 15.8182 18 16.0827 18 16.4091C18 16.7354 17.7388 17 17.4167 17H4.58333C4.26117 17 4 16.7354 4 16.4091Z" fill="currentColor"/><path d="M4 10.5C4 10.1736 4.26117 9.90909 4.58333 9.90909H17.4167C17.7388 9.90909 18 10.1736 18 10.5C18 10.8263 17.7388 11.0909 17.4167 11.0909H4.58333C4.26117 11.0909 4 10.8263 4 10.5Z" fill="currentColor"/><path d="M4 4.59091C4 4.26456 4.26117 4 4.58333 4H17.4167C17.7388 4 18 4.26456 18 4.59091C18 4.91726 17.7388 5.18182 17.4167 5.18182H4.58333C4.26117 5.18182 4 4.91726 4 4.59091Z" fill="currentColor"/></svg>**&nbsp;→ **Settings**&nbsp;→ **Websites**.


  2. Open **Advanced site settings**.

  3. In the **Access to your camera** section, select your camera and enable the **Ask permission** option.

  If this doesn't help, contact [Yandex Browser support](https://yandex.kz/support/browser/en/support/support.md#report-problem).



{% endcut %}

{% cut "“Required video codecs not found” error in Windows" %}


If a video does not play on the site and the “No video codecs detected” message appears, this means that you have a Windows N/KN version that does not have the necessary video codecs.

Check your Windows version:

1. Click **Start**&nbsp;→ **Control Panel**&nbsp;→ **System**.

2. Find the Windows version in the About section. For example, “Windows 10 Pro N”.

Select the Windows version:

{% cut "Not Windows N/KN" %}

Write to us using the [form](https://browser.yandex.com/feedback/?lang=en).

{% endcut %}

{% cut "Windows 7 N/KN" %}

1. Close Yandex Browser. To do this, click **![](../_image/settings-icon.png)**&nbsp;→ **Advanced**&nbsp;→ **Close Yandex Browser** or [press](https://yandex.kz/support/browser/en/useful-features/hotkeys.md) **Ctrl** + **Shift** + **Q**.

2. Restart Yandex Browser and check whether the video plays.

If it didn't help, write to us using the [form](https://browser.yandex.com/feedback/?lang=en).

{% endcut %}

{% cut "Windows 8 N/KN" %}

Download and install Media Feature Pack [for Windows 8 N/KN](https://www.microsoft.com/en-us/download/details.aspx?id=30685).

{% endcut %}

{% cut "Windows 8.1 N/KN" %}

Download and install Media Feature Pack [for Windows 8.1 N/KN](https://www.microsoft.com/en-us/download/details.aspx?id=40744).

{% endcut %}

{% cut "Windows 10 N/KN" %}

Download and install Media Feature Pack [for Windows 10 N/KN](https://www.microsoft.com/en-us/download/details.aspx?id=48231).

{% endcut %}

{% endcut %}

{% cut "Sound is quiet or there's no sound at all" %}


To find solutions to problems with sound in videos, see [Sound problems](https://yandex.kz/support/browser/en/working-with-files/audio.md#problems).


{% endcut %}




<a href="en/support/support">
<span class="button">Contact support</span>
</a>


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[*smart-link]: You can enter search queries in the address bar and Yandex Browser will understand what you need.