---
metadata:
  - name: generator
    content: Diplodoc Platform v5.57.4
alternate:
  - https://yandex.kz/support/browser-mobile-android-phone/en/troubleshooting/problems-video.md
  - https://yandex.kz/support/browser-mobile-android-phone/kk/troubleshooting/problems-video.md
  - https://yandex.kz/support/browser-mobile-android-phone/ru/troubleshooting/problems-video.md
  - https://yandex.kz/support/browser-mobile-android-phone/tr/troubleshooting/problems-video.md
  - https://yandex.kz/support/browser-mobile-android-phone/uz/troubleshooting/problems-video.md
  - href: https://yandex.kz/support/browser-mobile-android-phone/en/troubleshooting/problems-video.md
    type: text/markdown
    title: Markdown version
  - href: https://yandex.kz/support/browser-mobile-android-phone/en/llms.txt
    rel: describedby
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.kz/support/browser-mobile-android-phone/en/llms.txt


# FAQ about video and audio


{% cut "**Video doesn't play**" %}{#video-not-playing}

Check if the video plays in other browsers.

If it doesn't, the issue isn't with the app — please contact the site support. Typically, you can find contact information in sections like _Support_, _Contact us_, or _Help_.

If it does, clear the cache and restart the browser.

{% cut "**Clearing the cache**" %}

<!-- source: en/_includes/cache-include.md -->
1. <!-- source: en/_includes/phrases.md -->
   Tap ![](../_assets/settings-menu-icon.svg) → ![](../_assets/shestern.svg). {#click-sett-shestern}
   <!-- endsource: en/_includes/phrases.md -->
    
1. Go to the **Privacy** section.
    
    
1. <!-- source: en/_includes/phrases.md -->
   Tap **Clear data**. {#click-clear-data}
   <!-- endsource: en/_includes/phrases.md -->
    
1. Select **Cache**.
    
1. Deselect all the other options (if you only want to delete the browser cache).
    
1. <!-- source: en/_includes/phrases.md -->
   Tap **Clear data**. {#click-clear-data}
   <!-- endsource: en/_includes/phrases.md -->
    
    
1. Confirm deletion.
<!-- endsource: en/_includes/cache-include.md -->

{% endcut %}

If the problem persists, contact us via chat or using the [form](https://yandex.kz/support/browser-mobile-android-phone/en/feedback/feedback.md). Describe in as much detail as possible what happens when you attempt to play the video.

If possible, attach:
- A [screenshot](https://yandex.com/support/common/en/troubleshooting/screenshot.html) showing how the video is displayed.
- A link to the page containing the video that doesn't play.

To learn more, see [Playing videos](https://yandex.kz/support/browser-mobile-android-phone/en/navigation/video.md).

{% endcut %}


{% cut "**Video lags**" %}{#slow-andr-smart}

The sound is ahead of the video, or a black screen is displayed instead of the video.

Temporarily disable [extensions](https://yandex.kz/support/browser-mobile-android-phone/en/personal-settings/extensions.md) and [power saving mode](https://yandex.kz/support/browser-mobile-android-phone/en/economy-mode/energy-saving.md), then clear the [cache](https://yandex.kz/support/browser-mobile-android-phone/en/privacy/cache.md) and [cookies](https://yandex.kz/support/browser-mobile-android-phone/en/privacy/cookies.md). Check whether your browser cache is saved to a memory card.


{% cut "**Turn off extensions**" %}

<!-- source: en/_includes/extensions-include-off.md -->
1. <!-- source: en/_includes/phrases.md -->
   On the open tab, tap ![](../_assets/promo-settings-icon.svg)→ **Extensions**. {#open-tab-extensions}
   <!-- endsource: en/_includes/phrases.md -->

1. <!-- source: en/_includes/phrases.md -->
   Find the extension in the list and set the switch to **Off**. {#extens-off}
   <!-- endsource: en/_includes/phrases.md -->
<!-- endsource: en/_includes/extensions-include-off.md -->

{% endcut %}


{% cut "**Disable power saving**" %}

1. <!-- source: en/_includes/reusables/phrases/id-phrases/open-sett-4.md -->
   Tap ![](../_assets/settings-menu-icon.svg) → ![](../_assets/shestern.svg).
   <!-- endsource: en/_includes/reusables/phrases/id-phrases/open-sett-4.md -->

1. Tap **Power saving mode**.

1. In **Power-saving settings**, slide the option to the left to **Off**.

{% endcut %}



{% cut "**Clearing the cache**" %}

<!-- source: en/_includes/cache-include.md -->
1. <!-- source: en/_includes/phrases.md -->
   Tap ![](../_assets/settings-menu-icon.svg) → ![](../_assets/shestern.svg). {#click-sett-shestern}
   <!-- endsource: en/_includes/phrases.md -->
    
1. Go to the **Privacy** section.
    
    
1. <!-- source: en/_includes/phrases.md -->
   Tap **Clear data**. {#click-clear-data}
   <!-- endsource: en/_includes/phrases.md -->
    
1. Select **Cache**.
    
1. Deselect all the other options (if you only want to delete the browser cache).
    
1. <!-- source: en/_includes/phrases.md -->
   Tap **Clear data**. {#click-clear-data}
   <!-- endsource: en/_includes/phrases.md -->
    
    
1. Confirm deletion.
<!-- endsource: en/_includes/cache-include.md -->

{% endcut %}


{% cut "**Clear cookies**" %}

<!-- source: en/_includes/cookies-include.md -->
    
1. <!-- source: en/_includes/phrases.md -->
   Tap ![](../_assets/settings-menu-icon.svg) → ![](../_assets/shestern.svg). {#click-sett-shestern}
   <!-- endsource: en/_includes/phrases.md -->
    

1. Go to the **Privacy** section.


1. <!-- source: en/_includes/phrases.md -->
   Tap **Clear data**. {#click-clear-data}
   <!-- endsource: en/_includes/phrases.md -->

1. Select **Website data**.


1. Deselect all other options (if you only want to delete cookies).

1. <!-- source: en/_includes/phrases.md -->
   Tap **Clear data**. {#click-clear-data}
   <!-- endsource: en/_includes/phrases.md -->
    

1. Confirm deletion.
<!-- endsource: en/_includes/cookies-include.md -->

{% endcut %}

To learn more, see [Playing videos](https://yandex.kz/support/browser-mobile-android-phone/en/navigation/video.md#slow).

{% endcut %}


{% cut "**Poor video quality**" %}{#low-quality}

The quality of video playback usually depends on your web connection speed. If it's inexplicably low, try clearing the cache:

<!-- source: en/_includes/cache-include.md -->
1. <!-- source: en/_includes/phrases.md -->
   Tap ![](../_assets/settings-menu-icon.svg) → ![](../_assets/shestern.svg). {#click-sett-shestern}
   <!-- endsource: en/_includes/phrases.md -->
    
1. Go to the **Privacy** section.
    
    
1. <!-- source: en/_includes/phrases.md -->
   Tap **Clear data**. {#click-clear-data}
   <!-- endsource: en/_includes/phrases.md -->
    
1. Select **Cache**.
    
1. Deselect all the other options (if you only want to delete the browser cache).
    
1. <!-- source: en/_includes/phrases.md -->
   Tap **Clear data**. {#click-clear-data}
   <!-- endsource: en/_includes/phrases.md -->
    
    
1. Confirm deletion.
<!-- endsource: en/_includes/cache-include.md -->

To learn more, see [Playing videos](https://yandex.kz/support/browser-mobile-android-phone/en/navigation/video.md#low-quality).

{% endcut %}


{% cut "**I can't disable video autoplay on a website**" %}{#video-autorun}

When you go to certain sites, videos start playing automatically. It is not possible to disable autoplay on websites in Yandex Browser.

{% endcut %}


{% cut "**Disable automatic video pop-out**" %}{#video-autoplace}

If you switch to a different app when viewing a full-screen video in Yandex Browser, it continues playing in a small pop-out window, which appears on top of the other app (also known as Picture in Picture, or PiP). Tap the pop-out window to go back to viewing the video in Yandex Browser. You can drag the video window to any part of your screen.

To disable this feature:


1. <!-- source: en/_includes/reusables/phrases/id-phrases/open-sett-4.md -->
   Tap ![](../_assets/settings-menu-icon.svg) → ![](../_assets/shestern.svg).
   <!-- endsource: en/_includes/reusables/phrases/id-phrases/open-sett-4.md -->
    
1. Go to the **Video** section.

1. Turn on these options:

    - **Show on top of other applications**: When you exit full-screen mode, the video continues in a separate window.

    - **Show video when leaving the tab**: When you switch to another Yandex Browser tab or another app, the video continues in a separate window.

	

The option will be disabled for all apps on your smartphone.

{% endcut %}



{% cut "**Audio is lagging or takes a long time to load**" %}{#long-time-load}


If the audio file takes a long time to load, try clearing the [browser cache](https://yandex.kz/support/browser-mobile-android-phone/en/privacy/cache.md). To do this:

 	
:	 

    <!-- source: en/_includes/cache-include.md -->
    1. <!-- source: en/_includes/phrases.md -->
       Tap ![](../_assets/settings-menu-icon.svg) → ![](../_assets/shestern.svg). {#click-sett-shestern}
       <!-- endsource: en/_includes/phrases.md -->
        
    1. Go to the **Privacy** section.
        
        
    1. <!-- source: en/_includes/phrases.md -->
       Tap **Clear data**. {#click-clear-data}
       <!-- endsource: en/_includes/phrases.md -->
        
    1. Select **Cache**.
        
    1. Deselect all the other options (if you only want to delete the browser cache).
        
    1. <!-- source: en/_includes/phrases.md -->
       Tap **Clear data**. {#click-clear-data}
       <!-- endsource: en/_includes/phrases.md -->
        
        
    1. Confirm deletion.
    <!-- endsource: en/_includes/cache-include.md -->

{% endcut %}



<!-- {% include [form](../_includes/reusables/forms-and-buttons/id-form/form.md) %} -->

<!-- source: en/_includes/black-button-feedback.md -->
<a href="en/feedback/feedback">
    <span class="button">Contact support</span>
</a>




<!-- endsource: en/_includes/black-button-feedback.md -->