FAQ about video and audio

Check if the video plays in other browsers.

If it doesn't, the issue isn't with the app — please contact the site support. Typically, you can find contact information in sections like Support, Contact us, or Help.

If it does, clear the cache and restart the browser.

Clearing the cache

1. Tap → .

2. Go to the Privacy section.

3. Tap Clear data.

4. Select Cache.

5. Deselect all the other options (if you only want to delete the browser cache).

6. Tap Clear data.

7. Confirm deletion.

If the problem persists, contact us via chat or using the form. Describe in as much detail as possible what happens when you attempt to play the video.

If possible, attach:

• A screenshot showing how the video is displayed.
• A link to the page containing the video that doesn't play.

To learn more, see Playing videos.

The sound is ahead of the video, or a black screen is displayed instead of the video.

Temporarily disable extensions and power saving mode, then clear the cache and cookies. Check whether your browser cache is saved to a memory card.

Turn off extensions

1. On the open tab, tap → Extensions.

2. Find the extension in the list and set the switch to Off.

Disable power saving

1. Tap → .

2. Tap Power saving mode.

3. In Power-saving settings, slide the option to the left to Off.

Clearing the cache

1. Tap → .

2. Go to the Privacy section.

3. Tap Clear data.

4. Select Cache.

5. Deselect all the other options (if you only want to delete the browser cache).

6. Tap Clear data.

7. Confirm deletion.

Clear cookies

1. Tap → .

2. Go to the Privacy section.

3. Tap Clear data.

4. Select Website data.

5. Deselect all other options (if you only want to delete cookies).

6. Tap Clear data.

7. Confirm deletion.

To learn more, see Playing videos.

The quality of video playback usually depends on your web connection speed. If it's inexplicably low, try clearing the cache:

1. Tap → .

2. Go to the Privacy section.

3. Tap Clear data.

4. Select Cache.

5. Deselect all the other options (if you only want to delete the browser cache).

6. Tap Clear data.

7. Confirm deletion.

To learn more, see Playing videos.

When you go to certain sites, videos start playing automatically. It is not possible to disable autoplay on websites in Yandex Browser.

If you switch to a different app when viewing a full-screen video in Yandex Browser, it continues playing in a small pop-out window, which appears on top of the other app (also known as Picture in Picture, or PiP). Tap the pop-out window to go back to viewing the video in Yandex Browser. You can drag the video window to any part of your screen.

To disable this feature:

1. Tap → .

2. Go to the Video section.

3. Turn on these options:

   • Show on top of other applications: When you exit full-screen mode, the video continues in a separate window.

   • Show video when leaving the tab: When you switch to another Yandex Browser tab or another app, the video continues in a separate window.

The option will be disabled for all apps on your smartphone.

If the audio file takes a long time to load, try clearing the browser cache. To do this:

1. Tap → .

2. Go to the Privacy section.

3. Tap Clear data.

4. Select Cache.

5. Deselect all the other options (if you only want to delete the browser cache).

6. Tap Clear data.

7. Confirm deletion.