---
metadata:
  - name: generator
    content: Diplodoc Platform v5.57.4
alternate:
  - https://yandex.kz/support/browser-mobile-android-phone/en/troubleshooting/problems-site.md
  - https://yandex.kz/support/browser-mobile-android-phone/kk/troubleshooting/problems-site.md
  - https://yandex.kz/support/browser-mobile-android-phone/ru/troubleshooting/problems-site.md
  - https://yandex.kz/support/browser-mobile-android-phone/tr/troubleshooting/problems-site.md
  - https://yandex.kz/support/browser-mobile-android-phone/uz/troubleshooting/problems-site.md
  - href: https://yandex.kz/support/browser-mobile-android-phone/en/troubleshooting/problems-site.md
    type: text/markdown
    title: Markdown version
  - href: https://yandex.kz/support/browser-mobile-android-phone/en/llms.txt
    rel: describedby
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.kz/support/browser-mobile-android-phone/en/llms.txt


# FAQ about sites


{% cut "**Site content doesn't display correctly**" %}{#wrong-content}

Webpages might display incorrectly. For example, garbled characters may display instead of letters or the page formatting may be broken. You may also run across buttons that don't work, links that don't open, or disappearing menus.

Try refreshing the page and clearing the [browser cache](https://yandex.kz/support/browser-mobile-android-phone/en/privacy/cache.md).

{% cut "**Clearing the cache**" %}

<!-- source: en/_includes/cache-include.md -->
1. <!-- source: en/_includes/phrases.md -->
   Tap ![](../_assets/settings-menu-icon.svg) → ![](../_assets/shestern.svg). {#click-sett-shestern}
   <!-- endsource: en/_includes/phrases.md -->
    
1. Go to the **Privacy** section.
    
    
1. <!-- source: en/_includes/phrases.md -->
   Tap **Clear data**. {#click-clear-data}
   <!-- endsource: en/_includes/phrases.md -->
    
1. Select **Cache**.
    
1. Deselect all the other options (if you only want to delete the browser cache).
    
1. <!-- source: en/_includes/phrases.md -->
   Tap **Clear data**. {#click-clear-data}
   <!-- endsource: en/_includes/phrases.md -->
    
    
1. Confirm deletion.
<!-- endsource: en/_includes/cache-include.md -->

{% endcut %}

{% endcut %}


{% cut "**Pages don't load**" %}{#page-error}


Check if the page loads in other browsers.

If it doesn't, the issue isn't with the app — please contact the site support. Typically, you can find contact information in sections like _Support_, _Contact us_, or _Help_.

If it does, clear the cache and restart the browser.

{% cut "**Clearing the cache**" %}

<!-- source: en/_includes/cache-include.md -->
1. <!-- source: en/_includes/phrases.md -->
   Tap ![](../_assets/settings-menu-icon.svg) → ![](../_assets/shestern.svg). {#click-sett-shestern}
   <!-- endsource: en/_includes/phrases.md -->
    
1. Go to the **Privacy** section.
    
    
1. <!-- source: en/_includes/phrases.md -->
   Tap **Clear data**. {#click-clear-data}
   <!-- endsource: en/_includes/phrases.md -->
    
1. Select **Cache**.
    
1. Deselect all the other options (if you only want to delete the browser cache).
    
1. <!-- source: en/_includes/phrases.md -->
   Tap **Clear data**. {#click-clear-data}
   <!-- endsource: en/_includes/phrases.md -->
    
    
1. Confirm deletion.
<!-- endsource: en/_includes/cache-include.md -->

{% endcut %}

If this doesn't help, please send us:
- A link to the page that doesn't load.
- A [screenshot](https://yandex.com/support/common/en/troubleshooting/screenshot.html) or video with the issue.
- Browser logs.

To send browser logs:

1. Insert `browser://net-export` in the address bar and follow the link.
1. Tap **Start logging to disk** and specify the log file name.
1. Open a new tab and repeat the actions that trigger the issue.
1. Return to the first tab and tap **Stop Logging**.
1. Tap **Show File** to see the log file.
1. Attach the file to the email with your reply.

It's not mandatory to send us logs, but they will help us find the cause of your issue faster.



{% endcut %}



{% cut "**Pages load slowly**" %}{#pages-load-slowly}

Check how pages load in other browsers on your device. If they load slowly only in Yandex Browser, you may have moved the app cache to an SD card. [Move it back](https://yandex.kz/support/browser-mobile-android-phone/en/privacy/cache.md#vklyuchit-perenos-kesha) to the internal memory to ensure faster data processing.

If you didn't move the cache, clear it and restart Yandex Browser.

{% cut "**Clearing the cache**" %}

<!-- source: en/_includes/cache-include.md -->
1. <!-- source: en/_includes/phrases.md -->
   Tap ![](../_assets/settings-menu-icon.svg) → ![](../_assets/shestern.svg). {#click-sett-shestern}
   <!-- endsource: en/_includes/phrases.md -->
    
1. Go to the **Privacy** section.
    
    
1. <!-- source: en/_includes/phrases.md -->
   Tap **Clear data**. {#click-clear-data}
   <!-- endsource: en/_includes/phrases.md -->
    
1. Select **Cache**.
    
1. Deselect all the other options (if you only want to delete the browser cache).
    
1. <!-- source: en/_includes/phrases.md -->
   Tap **Clear data**. {#click-clear-data}
   <!-- endsource: en/_includes/phrases.md -->
    
    
1. Confirm deletion.
<!-- endsource: en/_includes/cache-include.md -->

{% endcut %}

{% endcut %}



{% cut "**Pages aren't translated**" %}{#page-not-translate}

1. Clear the Yandex Browser cache.
    
1. Restart Yandex Browser.

    {% cut "Clearing the cache" %}
    
    <!-- source: en/_includes/cache-include.md -->
    1. <!-- source: en/_includes/phrases.md -->
       Tap ![](../_assets/settings-menu-icon.svg) → ![](../_assets/shestern.svg). {#click-sett-shestern}
       <!-- endsource: en/_includes/phrases.md -->
        
    1. Go to the **Privacy** section.
        
        
    1. <!-- source: en/_includes/phrases.md -->
       Tap **Clear data**. {#click-clear-data}
       <!-- endsource: en/_includes/phrases.md -->
        
    1. Select **Cache**.
        
    1. Deselect all the other options (if you only want to delete the browser cache).
        
    1. <!-- source: en/_includes/phrases.md -->
       Tap **Clear data**. {#click-clear-data}
       <!-- endsource: en/_includes/phrases.md -->
        
        
    1. Confirm deletion.
    <!-- endsource: en/_includes/cache-include.md -->
    
    {% endcut %}


If the problem persists, contact us via chat or using the [form](https://yandex.kz/support/browser-mobile-android-phone/en/feedback/feedback.md). Describe in as much detail as possible what happens when you attempt to translate the page.

If possible, attach:

- A [screenshot](https://yandex.com/support/common/en/troubleshooting/screenshot.html) or video showing the issue when attempting to translate the page.

- A link to the page that isn't translated.


To learn more, see [Translate](https://yandex.kz/support/browser-mobile-android-phone/en/navigation/translation.md#translator-not-working).


{% endcut %}


{% cut "**Malicious sites or ads**" %}{#virus-site}

1. Run a virus check on your device using [free utilities](https://yandex.com/support/common/en/security/antiviruses-free.html#free).
1. Clear Yandex Browser data.
    1. In the lower-right corner, tap ![](../_assets/settings-menu-icon.svg) → your profile picture ![](../_assets/profile-icon.png =30x).
    
    1. Under **Data stored in your account**, enable options in such a way that only the data you need is saved:    
        - If an option is enabled, the corresponding data is available across all your devices. 
        - If an option is disabled, the data is only saved on this device.
    
        {% note alert %}
        
        The Tableau and site login data won't be saved.
        
        {% endnote %}
    1. Go to your device settings.
    1. In the **Apps** section, select **Yandex Browser** → **Storage** → **Clear data**.


{% endcut %}




{% cut "**Malicious site notifications**" %}{#virus-notifications}

To disable the site notifications:

1. Tap ![](../_assets/settings-menu-icon.svg) → **Settings** → **Notifications** → **Site notifications**.
1. Disable the **Notifications** option.

For more information, see the [Notifications](https://yandex.kz/support/browser-mobile-android-phone/en/personal-settings/notifications.md#block-one-site) section.

{% endcut %}





{% cut "**How to add a site icon to the home screen**" %}{#add-website-icon-homescreen}

Add an icon for your favorite website to your smartphone's home screen to access it with a single tap. The site opens in a new Yandex Browser [tab](https://yandex.kz/support/browser-mobile-android-phone/en/navigation/tabs.md), regardless of which browser is the [default](https://yandex.kz/support/browser-mobile-android-phone/en/install/install.md#default) one.

{% list tabs %}

- Add

  
  1. Tap ![](../_assets/promo-settings-icon.svg) → **Add to home screen**.

  1. Tap **Add** in the window that opens.
  
  

  
  
- Delete

  
  1. Tap and hold the shortcut icon.

  1. Drag the icon to the "Remove" option.
  
  


  {% note info %}
  
  When you delete the browser, site icons are also deleted.
  
  {% endnote %}

{% endlist %}

{% endcut %}








<!-- {% include [form](../_includes/reusables/forms-and-buttons/id-form/form.md) %} -->

<!-- source: en/_includes/black-button-feedback.md -->
<a href="en/feedback/feedback">
    <span class="button">Contact support</span>
</a>




<!-- endsource: en/_includes/black-button-feedback.md -->