FAQ about sites

Webpages might display incorrectly. For example, garbled characters may display instead of letters or the page formatting may be broken. You may also run across buttons that don't work, links that don't open, or disappearing menus.

Try refreshing the page and clearing the browser cache.

Clearing the cache

1. Tap → .

2. Go to the Privacy section.

3. Tap Clear data.

4. Select Cache.

5. Deselect all the other options (if you only want to delete the browser cache).

6. Tap Clear data.

7. Confirm deletion.

Check if the page loads in other browsers.

If it doesn't, the issue isn't with the app — please contact the site support. Typically, you can find contact information in sections like Support, Contact us, or Help.

If it does, clear the cache and restart the browser.

Clearing the cache

1. Tap → .

2. Go to the Privacy section.

3. Tap Clear data.

4. Select Cache.

5. Deselect all the other options (if you only want to delete the browser cache).

6. Tap Clear data.

7. Confirm deletion.

If this doesn't help, please send us:

• A link to the page that doesn't load.
• A screenshot or video with the issue.
• Browser logs.

To send browser logs:

1. Insert browser://net-export in the address bar and follow the link.
2. Tap Start logging to disk and specify the log file name.
3. Open a new tab and repeat the actions that trigger the issue.
4. Return to the first tab and tap Stop Logging.
5. Tap Show File to see the log file.
6. Attach the file to the email with your reply.

It's not mandatory to send us logs, but they will help us find the cause of your issue faster.

Check how pages load in other browsers on your device. If they load slowly only in Yandex Browser, you may have moved the app cache to an SD card. Move it back to the internal memory to ensure faster data processing.

If you didn't move the cache, clear it and restart Yandex Browser.

Clearing the cache

1. Tap → .

2. Go to the Privacy section.

3. Tap Clear data.

4. Select Cache.

5. Deselect all the other options (if you only want to delete the browser cache).

6. Tap Clear data.

7. Confirm deletion.

1. Clear the Yandex Browser cache.

2. Restart Yandex Browser.

   Clearing the cache

   1. Tap → .

   2. Go to the Privacy section.

   3. Tap Clear data.

   4. Select Cache.

   5. Deselect all the other options (if you only want to delete the browser cache).

   6. Tap Clear data.

   7. Confirm deletion.

If the problem persists, contact us via chat or using the form. Describe in as much detail as possible what happens when you attempt to translate the page.

If possible, attach:

• A screenshot or video showing the issue when attempting to translate the page.

• A link to the page that isn't translated.

To learn more, see Translate.

1. Run a virus check on your device using free utilities.
2. Clear Yandex Browser data.

   1. In the lower-right corner, tap → your profile picture .

   2. Under Data stored in your account, enable options in such a way that only the data you need is saved:

      • If an option is enabled, the corresponding data is available across all your devices.
      • If an option is disabled, the data is only saved on this device.

      Alert

      The Tableau and site login data won't be saved.

   3. Go to your device settings.

   4. In the Apps section, select Yandex Browser → Storage → Clear data.

To disable the site notifications:

1. Tap → Settings → Notifications → Site notifications.
2. Disable the Notifications option.

For more information, see the Notifications section.

Add an icon for your favorite website to your smartphone's home screen to access it with a single tap. The site opens in a new Yandex Browser tab, regardless of which browser is the default one.