---
metadata:
  - name: generator
    content: Diplodoc Platform v5.57.4
alternate:
  - https://yandex.kz/support/browser-mobile-android-phone/en/troubleshooting/problems-install.md
  - https://yandex.kz/support/browser-mobile-android-phone/kk/troubleshooting/problems-install.md
  - https://yandex.kz/support/browser-mobile-android-phone/ru/troubleshooting/problems-install.md
  - https://yandex.kz/support/browser-mobile-android-phone/tr/troubleshooting/problems-install.md
  - https://yandex.kz/support/browser-mobile-android-phone/uz/troubleshooting/problems-install.md
  - href: https://yandex.kz/support/browser-mobile-android-phone/en/troubleshooting/problems-install.md
    type: text/markdown
    title: Markdown version
  - href: https://yandex.kz/support/browser-mobile-android-phone/en/llms.txt
    rel: describedby
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.kz/support/browser-mobile-android-phone/en/llms.txt


# FAQ about installation and performance


{% cut "**Not enough space to install**" %} {#not-enough-memory}


To install Yandex Browser, you need at least 100 MB of free internal memory on your smartphone. If necessary, free up the space.




{% note info %}

External memory (for example, an SD card) doesn't count. On some smartphones, you can move the browser to external memory — but only after installation.

{% endnote %}


To learn more, see [Install](https://yandex.kz/support/browser-mobile-android-phone/en/install/install.md#not-enough-memory).

{% endcut %}




{% cut "**Yandex Browser won't install**" %}{#browser-not-install}

{% list tabs %}

- Google Play

  Make sure your device has enough memory to install or update the app — check this in the Google Play app. If there is enough memory, this must be a Google Play issue.
  
  Follow the recommendations below. If a recommendation doesn't help, proceed to the next one.
  
  1. Clear the Google Play cache.
      1. Open your device settings.
      1. Select **Apps** → **Google Play** → **Storage** → **Clear cache**.
      1. Restart your device.
  1. Clear all Google Play data. After that, you'll need to sign in to it again.
      1. Open your device settings.
      1. Select **Apps** → **Google Play** → **Storage** → **Clear data**.
  1. Contact the [store support](https://support.google.com/googleplay) to find a solution.

<!--
- RuStore

  Make sure your device has enough memory to install or update the app — check this in the RuStore app. If there is enough memory, the issue most likely lies with RuStore.
  
  Follow the recommendations below. If a recommendation doesn't help, proceed to the next one.
  
  1. Clear the RuStore cache.
      1. Open your device settings.
      1. Select **Apps** → **RuStore** → **Storage** → **Clear cache**.
      1. Restart your device.
  1. Clear all RuStore data. After that, you'll need to sign in to it again.
      1. Open your device settings.
      1. Select **Apps** → **RuStore** → **Storage** → **Clear data**.
  1. Contact the [store support](https://www.rustore.ru/help/contact-support) to find a solution.
-->

{% endlist %}

To learn more, see [Install](https://yandex.kz/support/browser-mobile-android-phone/en/install/install.md#not-enough-memory).

{% endcut %}




{% cut "**Browser takes too long to start**" %}{#long-start}

Check for Yandex Browser [updates](https://yandex.kz/support/browser-mobile-android-phone/en/install/install.md#update).

Try clearing the [Yandex Browser cache](https://yandex.kz/support/browser-mobile-android-phone/en/privacy/cache.md) and temporarily disable [extensions](https://yandex.kz/support/browser-mobile-android-phone/en/personal-settings/extensions.md).

 
:	 




{% cut "**Clearing the cache**" %}

<!-- source: en/_includes/cache-include.md -->
1. <!-- source: en/_includes/phrases.md -->
   Tap ![](../_assets/settings-menu-icon.svg) → ![](../_assets/shestern.svg). {#click-sett-shestern}
   <!-- endsource: en/_includes/phrases.md -->
    
1. Go to the **Privacy** section.
    
    
1. <!-- source: en/_includes/phrases.md -->
   Tap **Clear data**. {#click-clear-data}
   <!-- endsource: en/_includes/phrases.md -->
    
1. Select **Cache**.
    
1. Deselect all the other options (if you only want to delete the browser cache).
    
1. <!-- source: en/_includes/phrases.md -->
   Tap **Clear data**. {#click-clear-data}
   <!-- endsource: en/_includes/phrases.md -->
    
    
1. Confirm deletion.
<!-- endsource: en/_includes/cache-include.md -->

{% endcut %}


{% cut "**Turn off extensions**" %}

<!-- source: en/_includes/extensions-include-off.md -->
1. <!-- source: en/_includes/phrases.md -->
   On the open tab, tap ![](../_assets/promo-settings-icon.svg)→ **Extensions**. {#open-tab-extensions}
   <!-- endsource: en/_includes/phrases.md -->

1. <!-- source: en/_includes/phrases.md -->
   Find the extension in the list and set the switch to **Off**. {#extens-off}
   <!-- endsource: en/_includes/phrases.md -->
<!-- endsource: en/_includes/extensions-include-off.md -->

{% endcut %}


{% endcut %}




{% cut "**Browser freezes**" %}{#browser-hangs}

1. [Update Yandex Browser](https://yandex.kz/support/browser-mobile-android-phone/en/install/install.md#update) to the latest version.
    
1. Clear the Yandex Browser cache.
    
1. Restart Yandex Browser.

    {% cut "Clearing the cache" %}
    
    <!-- source: en/_includes/cache-include.md -->
    1. <!-- source: en/_includes/phrases.md -->
       Tap ![](../_assets/settings-menu-icon.svg) → ![](../_assets/shestern.svg). {#click-sett-shestern}
       <!-- endsource: en/_includes/phrases.md -->
        
    1. Go to the **Privacy** section.
        
        
    1. <!-- source: en/_includes/phrases.md -->
       Tap **Clear data**. {#click-clear-data}
       <!-- endsource: en/_includes/phrases.md -->
        
    1. Select **Cache**.
        
    1. Deselect all the other options (if you only want to delete the browser cache).
        
    1. <!-- source: en/_includes/phrases.md -->
       Tap **Clear data**. {#click-clear-data}
       <!-- endsource: en/_includes/phrases.md -->
        
        
    1. Confirm deletion.
    <!-- endsource: en/_includes/cache-include.md -->
    
    {% endcut %}


If this doesn't help, contact us via chat or using the [form](https://yandex.kz/support/browser-mobile-android-phone/en/feedback/feedback.md). Describe your situation in as much detail as possible:

- What actions cause the browser to freeze.

- What happened before Yandex Browser stopped responding? For example, you reinstalled the browser, updated or installed other programs or extensions.

- Does the problem occur with all webpages or only certain ones (if so, which ones).

- if you have problems opening pages, include the error text in your message.


{% endcut %}




{% cut "**Browser crashes**" %}{#browser-crashes}

1. [Update Yandex Browser](https://yandex.kz/support/browser-mobile-android-phone/en/install/install.md#update) to the latest version.
    
1. Clear the Yandex Browser cache.
    
1. Restart Yandex Browser.

    {% cut "Clearing the cache" %}
    
    <!-- source: en/_includes/cache-include.md -->
    1. <!-- source: en/_includes/phrases.md -->
       Tap ![](../_assets/settings-menu-icon.svg) → ![](../_assets/shestern.svg). {#click-sett-shestern}
       <!-- endsource: en/_includes/phrases.md -->
        
    1. Go to the **Privacy** section.
        
        
    1. <!-- source: en/_includes/phrases.md -->
       Tap **Clear data**. {#click-clear-data}
       <!-- endsource: en/_includes/phrases.md -->
        
    1. Select **Cache**.
        
    1. Deselect all the other options (if you only want to delete the browser cache).
        
    1. <!-- source: en/_includes/phrases.md -->
       Tap **Clear data**. {#click-clear-data}
       <!-- endsource: en/_includes/phrases.md -->
        
        
    1. Confirm deletion.
    <!-- endsource: en/_includes/cache-include.md -->
    
    {% endcut %}


If the problem persists, contact us via chat or using the [form](https://yandex.kz/support/browser-mobile-android-phone/en/feedback/feedback.md). Describe your situation in as much detail as possible:

- What actions cause the browser to close;

- on which sites does the browser close most often;

- what happens when you try to open it again (For example, you get an error message or the window doesn't open correctly).


If possible, attach a [screenshot](https://yandex.com/support/common/en/troubleshooting/screenshot.html) or a video of the error when the browser closes and a screenshot of the `browser://crashes` page.

{% endcut %}




{% cut "**Browser takes up a lot of space**" %}{#lots-space}


{% note info %}

Mobile device manufacturers can change the Android interface. The instructions are for Androids without modifications.

{% endnote %}



Check how much space the [browser cache](https://yandex.kz/support/browser-mobile-android-phone/en/privacy/cache.md) takes up. To do this:
 
1. Open your device settings.



1. Tap **Apps** → **All apps**.

1. Select **Yandex Browser** → **Memory**.


 
:	If **Data** take up more than 200 MB, clear the browser cache:

    <!-- source: en/_includes/cache-include.md -->
    1. <!-- source: en/_includes/phrases.md -->
       Tap ![](../_assets/settings-menu-icon.svg) → ![](../_assets/shestern.svg). {#click-sett-shestern}
       <!-- endsource: en/_includes/phrases.md -->
        
    1. Go to the **Privacy** section.
        
        
    1. <!-- source: en/_includes/phrases.md -->
       Tap **Clear data**. {#click-clear-data}
       <!-- endsource: en/_includes/phrases.md -->
        
    1. Select **Cache**.
        
    1. Deselect all the other options (if you only want to delete the browser cache).
        
    1. <!-- source: en/_includes/phrases.md -->
       Tap **Clear data**. {#click-clear-data}
       <!-- endsource: en/_includes/phrases.md -->
        
        
    1. Confirm deletion.
    <!-- endsource: en/_includes/cache-include.md -->


{% endcut %}




<!-- {% include [form](../_includes/reusables/forms-and-buttons/id-form/form.md) %} -->

<!-- source: en/_includes/black-button-feedback.md -->
<a href="en/feedback/feedback">
    <span class="button">Contact support</span>
</a>




<!-- endsource: en/_includes/black-button-feedback.md -->