---
metadata:
- name: generator
content: Diplodoc Platform v5.50.2
alternate:
- https://yandex.kz/support/browser-mobile-android-phone/en/security/callerid.md
- https://yandex.kz/support/browser-mobile-android-phone/kk/security/callerid.md
- https://yandex.kz/support/browser-mobile-android-phone/ru/security/callerid.md
- https://yandex.kz/support/browser-mobile-android-phone/tr/security/callerid.md
- https://yandex.kz/support/browser-mobile-android-phone/uz/security/callerid.md
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.kz/support/browser-mobile-android-phone/en/llms.txt
# Caller ID
{% note info %}
The caller ID is available on devices with Android 10 and higher.
{% endnote %}
The caller ID can tell you who's calling if the incoming number isn't on your contact list. It can identify calls coming in from both cellular networks and messengers (WhatsApp, WhatsApp Business, and Viber).
Caller ID is free.
It can't access the content of your calls and messages.
## How does it work?{#how-it-works}
Unknown numbers are run through a database that's regularly updated with [user reviews](https://yandex.kz/support/browser-mobile-android-phone/en/security/callerid.md#review), among other data. When you enable caller ID for the first time, the database is downloaded to your device. It takes up to 80 MB depending on your region.
By default, the database is downloaded only via Wi-Fi so that you don't spend your mobile traffic. But if you want the caller ID to be more accurate, you can allow database updates via the mobile network.
{% cut "**How to allow database updates over the mobile network**" %}
1. Tap  → **Caller ID**.
1. In the upper-right corner, tap .
1. Tap **Offline search**.
1. Enable **Download over Wi-Fi only**.
{% endcut %}
The numbers are also checked against the Yandex Business. If a company is found in the Yandex Business database, you can see its name when you receive the call. If Yandex Bowser can't recognize a company, it will suggest a category the call may belong to. For example, "A possible ad".
## Necessary permissions{#requirement}
Permissions are requested automatically when you enable caller ID. You can also grant permissions later in your device settings.
### General permissions{#common}
{% cut "**Access to phone**" %}
Required for determining the moment of an incoming call.
{% endcut %}
{% cut "**Access to contacts**" %}
Required for identifying calls from numbers that aren't on your contact list.
It also makes it possible to display contacts from your list in the call history.
{% endcut %}
{% cut "**Access to notifications**" %}
Required to identify audio and video calls in messengers.
{% endcut %}
{% cut "**Pop-up windows**" %}
Display information about an incoming call on your device screen during the call.
{% endcut %}
{% cut "**Access to Internet**" %}
Required for requesting information about a number in the database.
{% endcut %}
### Additional permissions{#specific}
A number of smartphone models require additional permissions.
{% list tabs %}
- Xiaomi
{% cut "**Autostart**" %}
Automatically launches the app when there's an incoming call.
To grant permission:
1. Go to **Settings** → **Permissions**.
1. Tap **Autostart**.
1. Enable the **Yandex** option.
{% endcut %}
{% cut "**Power usage**" %}
Keeps the app running when your battery is low.
To grant permission:
1. Go to **Settings** → **Battery & performance**.
1. Tap **Manage apps’ battery usage**.
1. In the list of apps, select **Yandex**.
1. Select **No restrictions**.
{% endcut %}
{% cut "**Notifications**" %}
Display information about an incoming call on your device screen during the call.
To grant permission:
1. Go to **Settings** → **Notifications** → **App notifications**.
1. In the list of apps, select **Yandex**.
1. Select a theme name for notifications and enable the **Show notifications**, **Floating notifications**, and **Show on Lock screen** options.
If the caller ID isn't displayed on the lock screen when you have an incoming call:
1. Go to **Settings** → **Permissions** → **Other permissions**.
1. In the list of apps, select **Yandex**.
1. Enable the **Lock screen** option.
{% endcut %}
- Huawei
{% cut "**Power usage**" %}
Keeps the app running when your battery is low.
To grant permission:
1. Go to **Settings** → **Battery** → **App launch**.
1. Disable automatic management for the **Yandex** app.
1. In the **Manage manually** menu that opens, switch all options to on.
1. Tap **ОК**.
For some devices, you also need to do the following:
1. Go to **Settings** → **Apps**.
1. From the list of items, select **Apps**.
1. At the top of the screen, tap .
1. Tap **Special access** → **Battery optimization**.
1. Tap **Ignore battery optimization** and select **All apps**.
1. In the list of apps, select **Yandex**.
1. Select **Don't allow**.
1. Tap **ОК**.
{% endcut %}
- Infinix
{% cut "**Caller ID**" %}
Identifies phone numbers during incoming calls.
1. Go to **Settings** → **App Management** → **Default apps**.
- Tap **Caller ID & spam app** and select **Yandex**.
- Tap **Digital assistant app** → **Default digital assistant app** and select **Yandex**.
1. Go to **Settings** → **App Management** → **App list** → **Yandex**.
- Tap **Permissions** and allow access to your contacts and phone if it's restricted:
- Select **Phone**, tap **Allow**, then tap  to go back to **Permissions**.
- Select **Contacts**, tap **Allow**, then tap  to go back to **Permissions**.
- Tap **Display over other apps** and enable **Allow display over other apps**.
- Tap **Modify system settings** and enable **Allow modify system settings**.
- Tap **Picture-in-picture** and enable **Allow picture-in-picture**.
{% endcut %}
{% cut "**Power usage**" %}
Keeps the app running when your battery is low.
1. Go to **Settings** → **App Management** → **App list** → **Yandex**.
1. Tap **Battery** → **Battery optimization**.
1. Tap **Not optimized** and select **All apps**.
1. In the app list, select **Yandex**.
1. Select **Not optimized** and tap **Done**.
{% endcut %}
- Tecno
{% cut "**Caller ID**" %}
Identifies phone numbers during incoming calls.
1. Go to **Settings** → **App Management** → **Default apps**.
- Tap **Caller ID & spam app** and select **Yandex**.
- Tap **Digital assistant app** → **Default digital assistant app** and select **Yandex**.
1. Go to **Settings** → **App Management** → **App list** → **Yandex**.
- Tap **Display over other apps** and enable **Allow display over other apps**.
- Tap **Modify system settings** and enable **Allow modify system settings**.
- Tap **Picture-in-picture** and enable **Allow picture-in-picture**.
{% endcut %}
{% cut "**Power usage**" %}
Keeps the app running when your battery is low.
1. Go to **Settings** → **App Management** → **App list** → **Yandex**.
1. Tap **Battery** → **Battery optimization**.
1. Tap **Not optimized** and select **All apps**.
1. In the app list, select **Yandex**.
1. Select **Not optimized** and tap **Done**.
{% endcut %}
{% endlist %}
## Enabling and disabling{#turnon-turnoff}
{% list tabs %}
- Phone calls
1. Tap  → **Caller ID**.
1. Click  in the upper-right corner.
1. Turn the **Identify callers** option on or off.
- Messengers
{% note info %}
Identification of messenger calls only works for audio and video calls in WhatsApp, WhatsApp Business, and Viber.
{% endnote %}
1. Enable caller ID on the device.
1. Tap  → **Caller ID**.
1. Under **Messengers**, enable **Identify callers in messengers**.
1. Allow access to notifications so that Caller ID can send you notifications about incoming calls.
To not identify unknown messenger calls, disable **Identify callers in messengers**.
{% endlist %}
## View call history{#history}
To view information about incoming calls, tap  → **Caller ID**.
{% note info %}
Call history in Yandex Browser is not integrated with the phone’s call history. Yandex Browser will start recording it only after you enable Caller ID. If you clear Yandex Browser cache or reinstall it, the call history will be automatically deleted.
{% endnote %}
To clear call history:
1. Tap  → **Caller ID**.
1. In the upper-right corner, tap .
1. Tap **Clear call list**.
If you don't want calls from your contacts to be saved in the history:
1. Tap  → **Caller ID**.
1. In the upper-right corner, tap .
1. Turn on the **Hide calls from address book contacts** option.
## Leave feedback on a number{#review}
If you want to report a number or the browser incorrectly identified the call category, leave your feedback. You can do this at any time.
1. Tap  → **Settings** → **Caller ID**.
1. Tap the phone number.
1. Answer the questions.
## Call blocking{#block}
{% note info %}
It is not possible to block calls from messengers.
{% endnote %}
You can:
{% cut "**Block a category of numbers**" %}
{% note info %}
The feature is available on devices running Android 10.0 and higher.
{% endnote %}
1. Tap  → **Caller ID**.
1. In the upper-right corner, tap .
1. Under **Block calls**, tap **Allow blocking**.
1. In **Calls to block**, select the category:
- **Unwanted**: Scammers, collectors, silent calls.
- **Advertisement for financial services**: Advertising calls from banks, microfinance organizations.
- **Other advertisements**: Other advertising calls.
1. In **How to block calls**, select one of the following:
- **Decline immediately**: Calls that meet the blocking conditions are automatically blocked. For you, it'll look as if the call never happened.
- **Silence**: Calls come in silent, and you can pick up or decline.
Blocked calls will appear in the **Caller ID** call list.
Depending on the device and operating system, some calls may not appear in the list.
{% endcut %}
{% cut "**Block a specific number**" %}
{% note info %}
Blocking methods may differ depending on your device operating system and manufacturer.
{% endnote %}
{% cut "**If you receive a call**" %}
You can block a number:
{% list tabs %}
- In Caller ID
1. Tap  → **Caller ID**.
1. In the call list, tap the number.
1. Tap .
{% note info %}
The number will be added to Caller ID's block list, not to the phone's block list.
{% endnote %}
- In the Phone app
1. Open the **Phone** app.
1. Go to **Calls**.
1. Tap  on the right of the call.
1. Block the number in one of the following ways:
- Tap **Add to blocklist** (on Android 10.0 and higher).
- Tap  → **Block**.
{% note info %}
The path may vary depending on your device.
{% endnote %}
{% endlist %}
{% endcut %}
{% cut "**If you received an SMS**" %}
1. Open the message.
1. To the right of the caller’s name or number, tap  → **Details**.
1. Select **Block and report spam**.
{% endcut %}
To view your list of blocked numbers, open the **Phone** app, go to the **Recent** tab, and tap  → **Settings** → **Blocked numbers**.
{% endcut %}
#### Notifications about declined calls
If you enabled call blocking, you'll receive notifications on declined calls automatically. To disable notifications:
1. Tap  → **Caller ID**.
1. In the upper-right corner, tap .
1. Under **Call blocking**, tap **Blocked call notification**.
## Unblock numbers{#unlock}
{% note info %}
The path may vary depending on your device.
{% endnote %}
{% cut "**Unblock a specific number**" %}
There are three ways to unblock a number:
{% list tabs %}
- In Caller ID
1. Tap  → **Caller ID**.
1. In the call list, tap the number.
1. Tap .
- In the device settings
1. Open your phone settings.
1. In the **Phone** app, go to the **Recent** tab, and tap  → **Settings** → **Blocked numbers**.
1. Tap the minus icon to the right of the number.
- In the Phone app
{% note info %}
The method is available on devices running Android 10.0 and higher.
{% endnote %}
1. Open the **Phone** app.
1. Go to **Calls**.
1. Tap  on the right of the call.
1. Tap **Unblock phone number**.
{% endlist %}
{% endcut %}
{% cut "**Unblock a category of numbers**" %}
1. Tap  → **Caller ID**.
1. In the upper-right corner, tap .
1. Go to **Block calls** → **Calls to block** and disable the category of numbers you want to unblock.
{% endcut %}
{% cut "**Unblock all numbers**" %}
{% note info %}
The method is available on devices running Android 10.0 and higher if you've blocked numbers through the Yandex Caller ID.
{% endnote %}
1. Tap  → **Caller ID**.
1. In the upper-right corner, tap .
1. Tap **Delete blocked numbers**.
{% endcut %}
## Change the phone number category{#change-category}
If the phone number category is identified incorrectly, [leave feedback](https://yandex.kz/support/browser-mobile-android-phone/en/security/callerid.md#review). The category will change as soon as we collect enough feedback.
If the phone number belongs to your organization, [add it](https://yandex.ru/support/business-priority/add-company/add-org.html) to Yandex Business.
To delete the phone number from our database, contact support.
## Statistics{#statistics}
Caller ID analyzes incoming calls from unknown numbers and uses them to build statistics for the last 30 days. The data is updated daily. All calls are divided into categories (for example, useful calls, offers of goods and services, unwanted calls, or deliveries).
To view statistics:
1. Tap  → **Caller ID**.
1. In the upper-right corner, tap . A page with your statistics will open.
## Icon on the home screen{#work-table}
To add a caller ID icon to your home screen:
1. Tap  → **Caller ID**.
1. In the upper-right corner, tap .
1. Under **General**, tap **Add caller ID to home screen**.
1. Tap **Add**. If necessary, confirm the adding of the icon.
{% note info %}
This feature is not available on some devices.
{% endnote %}
## Problems with the caller ID{#problems}
{% cut "**I can’t download the phone number database**" %}
To download the offline database, you need:
- Battery charge of 21% or higher.
- Active Wi-Fi connection.
- Free memory up to 50 MB.
{% endcut %}
{% cut "**Caller ID doesn't work**" %}
Check whether the caller ID has all the necessary [permissions](#requirement) and allow the app to run in the background in the battery settings. If the problem persists, contact support. **Call Blocking & Identification** is enabled in the device settings.
{% endcut %}
{% cut "**Caller ID doesn’t identify numbers**" %}
The caller ID can't identify hidden numbers. Only a mobile operator can do that.
{% endcut %}
{% cut "**Caller ID doesn’t block numbers**" %}
Check if [blocking](#block) is enabled for this category of numbers.
{% endcut %}
{% cut "**The caller ID window covers important information**" %}
The caller ID window may cover information on the Phone app’s screen. Tap and hold the caller ID window and drag it elsewhere. The new position will be saved for future calls.
{% endcut %}
{% cut "**Why isn’t call blocking enabled by default?**" %}
We want to give users a choice: either trust **Caller ID** to automatically block certain categories of calls, or manually decline or accept calls from recognized numbers.
{% endcut %}
{% cut "**I’ve turned on blocking, but I still receive marketing calls. Why?**" %}
Some organizations (for example, banks) often use the same numbers for both advertisements and calls that are actually important to their clients. In such cases, Caller ID may show information that the call may be an advertisement, but it won't block it so as not to cause problems to clients who are expecting an important call.
{% endcut %}
Contact support