Manage orders

In the order card, you can view order details, call the customer, and mark the order as completed.

View order details

Open the order card according to your selected route view in the app.

Order card

Order cards are made up of multiple cells:

1. Delivery sequence number in the route.
2. Timeframe for completing the order.
3. Information about the customer.
4. Order status.
5. Confirm the delivery time. Displayed if the order delivery time hasn't been confirmed.
6. Specify the coordinates of the delivery location.
7. Call the customer. The button won't be displayed if the phone number has a wrong format.
8. Order weight (if specified).
9. Indication that the order needs to be picked up from the customer.
10. External order number.
11. Order number assigned during planning.
12. Order delivery address.
13. Order comment.
14. Show the order on the map.
15. Delivery address. Displayed if the orders are related.
16. Order contents (if specified).
17. Add a photo of the order.
18. Change the order delivery time.
19. Use this button to send a message with order details. For more information, see Share order details.
20. Menu for changing the order status: Completed, Partially delivered, or Canceled.
21. Tap Completed if the order was delivered in full.
22. Tap Navigation to plot a route to the order in Yandex Navigator, Yandex Maps, or RouteQ.
23. The element appears when multiple orders are located at the same address. Use it when handling multi-orders.
24. Time spent within the order radius and distance to it. Displayed if automatic delivery is enabled.

When the order status changes to Completed, Partially delivered, or Canceled, only the completion time and the customer's address are displayed in its card. To see the customer's phone number, reopen the task.

View order contents

To see which items you need to get from the vehicle and deliver to the client, click the link with the number of items in the Order contents section. You'll see the list of items and their cost.

Share order details

Use this button to share a message with order details:

• With your contacts in messengers or via SMS.
• Via the social media you use.

Information that's sent in the message:

• Order number.
• External customer number.
• Courier's phone.
• Customer contact information.
• Delivery address.
• Order status.
• Delivery time.

Adding photos

If you need to attach photos in order to confirm the delivery or show that the order has been damaged, you can use this widget in the order card:

1. Open the order card.

2. Tap Add photo .

3. Select an action:

   • Take photo — Take one or multiple photos from the app.

   •  — Add one or multiple photos from the gallery.

   •  — Go back to the order card.

4. After selecting the photos, tap Done. The photos will be displayed in the preview.

5. Tap Done to add the photo(s) to the order.

You can attach no more than 10 photos at a time. There is no limit on the total number of photos in the order card. You will not be able to attach photos without an internet connection. Try doing it again once you're online.

To add a photo to the existing ones:

1. Open the order card.

2. Tap .

3. Repeat steps 3 through 5 following the instructions above to add a photo.

To delete a photo:

1. Open the order card.

2. Tap on the thumbnail of the photo you wish to remove.

Specifying coordinates

The location of loading and unloading the delivery does not necessarily match the location of your destination. For instance, your destination might be a building of unusual shape, with multiple access points. In such cases, specifying the coordinates of your delivery location will make the delivery easier and quicker next time you arrive there.

1. Open the order card.
2. Tap next to the delivery address.
3. Specify the position of your destination by moving the map.
4. Tap Save address.

Update order status

To mark the current status of an order in your route, open the order card and select one of the options:

• Completed, if the order has been successfully delivered.

• → Partially delivered, if only part of the order has been delivered.

• → Canceled, if the order couldn't be delivered.

The Completed or Partially delivered buttons are available in manual delivery mode. For more information about partial delivery, see the Additional features section.

When the order status changes to Completed, Partially delivered, or Canceled, you can see the time when that happened in the order details.

To return a completed order to active status, open it and tap Reopen task.

Multi-orders

If you have multiple orders associated with the same address, they will be combined into a single multi-order.

Contact support