---
metadata:
  - name: generator
    content: Diplodoc Platform v5.52.0
alternate:
  - https://yandex.kz/routing/doc/en/rq-app/options.md
  - https://yandex.kz/routing/doc/kk/rq-app/options.md
  - https://yandex.kz/routing/doc/ru/rq-app/options.md
  - href: en/rq-app/options.md
    type: text/markdown
    title: Markdown version
  - href: llms.txt
    type: text/markdown
    title: llms.txt
title: RouteQ app — additional features
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.kz/routing/doc/en/llms.txt


# Additional features

This page describes features that are not included in the application's basic feature suite.

The feature set of your application depends on your company settings. If a setting has been changed, restart the app for the change to take effect.

## Optimizing a route {#optim-route}

Route optimization features:

* The feature is available only to [RouteQ](https://yandex.com/courier) clients.

* In [Routing Workspace](https://yandex.com/courier), you must have the permission to [edit routes](https://yandex.kz/routing/doc/en/delivery/interface/depots.md#change-info) (the ![](_images/edit-icon.svg) icon in the upper-right corner of the screen). To enable this feature, contact the logistics coordinator.

* Only routes without intermediate depots can be optimized.

To optimize a route:

{% list tabs %}

- Automatically

  1. Tap ![](_images/edit-icon.svg) in the upper-right corner of the screen.
  1. Tap ![](_images/optimize-icon.svg) **Optimize**.
  1. If the number of delays has decreased, tap **Save**.

- Manually

  1. Tap ![](_images/edit-icon.svg) in the upper right corner of the screen.
  1. Tap the ![](_images/change-icon.svg) icon in the line with the order address and drag it to a different location.
  1. If the number of delays has decreased, tap **Save**.

{% endlist %}

You can't save route changes without an internet connection. Try optimizing the route again once you're online.

For [related](https://yandex.kz/routing/doc/en/vrp/properties-of-orders.md#pickup-and-delivery) orders, only the following sequence is available:

* A `pickup` order must be completed before a delivery order.

* A `delivery` order must be completed after a pickup order or after visiting a depot to pick up the order from.  


## Partial delivery {#partial-delivery}

If the order hasn't been completed in full:

1. In the order card, tap ![](_images/chose-option-button.svg) → **Partially delivered** → **Save and continue**.

    ![](_images/partial-delivery.png){style="border: solid 1px #cccccc; max-width: 800px;"}{.container-gallery}

2. Indicate the reason for the return:

    - **Product is damaged**
    - **Packaging is damaged**
    - **Client refused**
    - **Wrong product**
    - **Incomplete order**
    - **Postponed by client**

    <!-- source: en/rq-app/_includes/return-reasons.md -->
    {% note info %}

    The list of reasons depends on your company's settings and may be different. If return reasons aren't configured in the [company settings](https://yandex.kz/routing/doc/en/delivery/interface/company.md), the list will only contain the **Your comment** option. Select it to enter a custom reason.

    {% endnote %}
    <!-- endsource: en/rq-app/_includes/return-reasons.md -->

3. Tap **Next**.

4. If necessary, edit the reason for the return and tap **Submit**.    

Some companies may require [mandatory photo verification](#photofixation). In this case, you can't complete an order without a photo attached. Take a photo of the order and attach it. 

The company manager will then see the status **Partially delivered** and your reason for setting the status.

## Partial delivery if order contents are specified {#partial-delivery-contents}

If the order has a list of items to be delivered, you can specify which and how many items were returned by the client and add photos (for example, to show defects). To do this:

1. In the order card, tap ![](_images/chose-option-button.svg) → **Partially delivered** → **Save and continue**.

    ![](_images/partial-delivery.png){style="border: solid 1px #cccccc; max-width: 800px;"}{.container-gallery}

2. Choose your reason:

    - **Product is damaged**
    - **Packaging is damaged**
    - **Client refused**
    - **Wrong product**
    - **Incomplete order**
    - **Postponed by client**

    <!-- source: en/rq-app/_includes/return-reasons.md -->
    {% note info %}

    The list of reasons depends on your company's settings and may be different. If return reasons aren't configured in the [company settings](https://yandex.kz/routing/doc/en/delivery/interface/company.md), the list will only contain the **Your comment** option. Select it to enter a custom reason.

    {% endnote %}
    <!-- endsource: en/rq-app/_includes/return-reasons.md -->

3. Select the items returned by the client.

    Use the **+** and **—** buttons to specify the quantity of items to be returned. If the client is returning a lot of items, tap **Enter** and enter the value manually.

    ![](_images/order-contents-backlist.png){style="border: solid 1px #cccccc; max-width: 800px;"}{.container-gallery}

4. Attach a photo of each item if the company requires [photo verification](#photofixation). 

5. Tap **Next**.   

6. Check the order contents. Make sure that the reason for the return and the quantity of returned items are correct. If necessary, attach a photo.

7. Tap **Complete order**.   

To see which items were returned by the client, open the order card and tap the number of items in the **Order contents** section.

![](_images/order-contents-part-delivery.png){style="border: solid 1px #cccccc; max-width: 800px;"}{.container-gallery}

Your manager will see the **Partially delivered** status, information on returns, and attached photos (if any).

## Manual status updates with automatic delivery enabled {#manual-delivery-with-auto-delivery-enabled}

If the automatic delivery mode is enabled, order and depot statuses change automatically:

- Order status changes to **Completed**.

- Depot status changes to **Visited**.

However, automatic delivery may not work if the GPS loses signal. If you have the permission to manually confirm visits and deliveries, you'll see the buttons in the cards:

- **Completed**, for [orders](https://yandex.kz/routing/doc/en/rq-app/orders.md#order-details).


- **Visited**, for depots.


To enable this feature, contact the logistics coordinator.

## Photo verification {#photofixation}

The option can be enabled for:

* [orders](#photofixation-orders)
* [depots](#photofixation-depots)

To enable photo verification, contact the logistics coordinator.

### For orders {#photofixation-orders} 

If the photo verification option is enabled for orders, you can't complete the delivery until at least one photo is added to the order card.

{% note info %}

Photo verification is not required if:

* The logistics coordinator has enabled the [automatic delivery](https://yandex.kz/routing/doc/en/rq-app/delivery.md#autodelivery) option.
* The order was canceled.

{% endnote %}

To deliver an order that requires photo verification:

1. Mark the order as [completed](https://yandex.kz/routing/doc/en/rq-app/orders.md#orders-delivery).
1. Enter the verification code sent to the recipient via SMS and tap **Done**.
1. Tap **Open camera** and [attach a photo](https://yandex.kz/routing/doc/en/rq-app/orders.md#photo).

### For depots {#photofixation-depots} 

If the photo verification option is enabled, you won't be able to leave the depot without adding photos. To leave the depot:

1. Tap **Visited**.
1. Tap **Open camera** and [attach a photo](https://yandex.kz/routing/doc/en/rq-app/orders.md#photo).

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