Additional features

This page describes features that are not included in the application's basic feature suite.

The feature set of your application depends on your company settings. If a setting has been changed, restart the app for the change to take effect.

Optimizing a route

Route optimization features:

• The feature is available only to RouteQ clients.

• In the Routing Workspace, you must have the permission to edit routes (the icon in the upper-right corner of the screen). To enable this feature, contact the logistics coordinator.

• Only routes without intermediate depots can be optimized.

To optimize a route:

You can't save route changes without an internet connection. Try optimizing the route again once you're online.

For related orders, only the following sequence is available:

• A pickup order must be completed before a delivery order.

• A delivery order must be completed after a pickup order or after visiting a depot to pick up the order from.

Partial delivery

If the order hasn't been completed in full:

1. In the order card, tap → Partially delivered → Save and continue.

   

2. Indicate the reason for the return:

   • Product is damaged
   • Packaging is damaged
   • Client refused
   • Wrong product
   • Incomplete order
   • Postponed by client

   The list of reasons depends on your company's settings and may be different. If your reason isn't on the list, tap Other.

3. Tap Next.

4. If necessary, edit the reason for the return and tap Submit.

For some companies, photo verification can be enabled. In this case, you can't complete an order without a photo attached. Take a photo of the order and attach it.

The company manager will then see the status Partially delivered and your reason for setting the status.

Partial delivery if order items are specified

If the order has a list of items to be delivered, you can specify which and how many items were returned by the client and add photos (for example, to show defects). To do this:

1. In the order card, tap → Partially delivered → Save and continue.

   

2. Choose your reason:

   • Product is damaged
   • Packaging is damaged
   • Client refused
   • Wrong product
   • Incomplete order
   • Postponed by client

   The list of reasons depends on your company's settings and may be different. If your reason isn't on the list, tap Other.

3. Select the items returned by the client.

   Use the + and — buttons to specify the quantity of items to be returned. If the client is returning a lot of items, tap Enter and enter the value manually.

   

4. Attach a photo of each item if mandatory photo verification is enabled for the company.

5. Tap Next.

6. Check the order items. Make sure that the reason for the return and the quantity of returned items are correct. If necessary, attach a photo.

7. Tap Complete order.

To see which items were returned by the client, open the order card and tap the number of items in the Order contents section.

Your manager will see the Partially delivered status, information on returns, and attached photos (if any).

Manual status updates with automatic delivery enabled

If the automatic delivery mode is enabled, order and depot statuses change automatically:

• Order status changes to Completed.

• Depot status changes to Visited.

However, automatic delivery may not work if the GPS loses signal. If you have the permission to manually confirm visits and deliveries, you'll see the buttons in the cards:

• Completed, for orders.

• Visited, for depots.

To enable this feature, contact the logistics coordinator.

Contact support