Installation and setup

Device requirements

Android 9+ / iOS 14+.
4 GB RAM or more.
Mobile internet (3G, LTE).
Geolocation (GPS, GLONASS).

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Note

To ensure stable performance, keep the app updated to the latest version. Using older versions may result in bugs or unexpected behavior.

First launch and registration

Open the app.
Tap Log in.
The next step depends on whether you previously logged in to other Yandex apps on this device:
New account

Existing account
Displayed if you have not previously logged in to other Yandex apps on this device. To log in:
1. Enter your phone number and tap Next. A text message with a code will be sent to your number.
  
  Screenshot
2. Enter the code from the SMS.
  
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3. Enter your first and last name, then tap Next.
4. Allow the following permissions:
  - Permission to access device location data.
  - Permission to send notifications.
  Note
  
  For accurate route tracking, allow the app to use your location.
After that, you'll be logged in to the app.
Displayed if you have previously logged in to other Yandex apps on this device.

To log in, select an account.

Screenshot

If your account is linked to a phone number that is:
- Registered in RouteQ, you'll be able to receive routes from the logistics coordinator or manually add waybills as an individual driver.
- Not registered in RouteQ, you'll be able to add waybills as an individual driver, but won't see the logistics coordinator's routes.
After selecting an account, you'll be logged in to the app.

Manage your location settings

For accurate route tracking, allow the RouteQ app to use your location.

The app will be able to track your location even when the device screen is off. This will ensure accurate navigation and timely updates of route information.

iOS

Android

Open the device settings.
Select Privacy & Security → Location Services → RouteQ.
Select Always.

Open the device settings.
Select Apps → RouteQ → Permissions → Location.

Note

The path to the setting may vary by the device model.
Select Allow all the time.

Settings

Before you start using the app, make sure your account is set up correctly. To do this, tap Settings in the upper-right corner. Check the sections:

Phone

You can switch accounts by tapping Log out to the right of the phone number.
My companies

If your account is linked to a phone number that is:
- Registered in RouteQ, this section will show your client companies.
  
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- Not registered in RouteQ, the section will show the company My routes.
Navigation
1. Select your preferred navigation system — RouteQ, Yandex Navigator, or Yandex Maps. If you need to save battery and follow the routes as accurately as possible, select RouteQ.
2. Tap Save and continue.
  
  Screenshot
Voice navigation

If you're using the RouteQ's internal navigation system, you can set up voice navigation:
1. Tap Voice navigation.
2. Toggle Enable sound for all events. You can disable the option for events you don't want to be announced.
  
  If you're using an external navigation system (Yandex Navigator or Yandex Maps), you can set up voice navigation within those apps.
Language
1. Select your preferred language — Russian, English, Kazakh, French, Turkish, or Spanish.
2. Tap Save and continue.
  
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If you have any questions, contact support. To do this, select Contact app support.

Routes

After going through the settings, tap in the upper-left corner and open your routes.

Note

Your username in the RouteQ system may not match your phone number. If so, the list of routes in the app will be empty.

To display the assigned routes:

Go to Settings → My companies.
Make sure that your client companies are displayed in the list.

If you don't see them, contact your manager or customer support.
Next to the company name, tap .
Enter your username and tap Add.

Screenshot

After that, you'll be able to see the routes.

Contact support

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