Installation and setup

Device requirements

• Android 9+ / iOS 14+.
• 4 GB RAM or more.
• Mobile internet (3G, LTE).
• Geolocation (GPS, GLONASS).

Download app

First launch and registration

1. Open the app.

2. Tap Log in.

3. The next step depends on whether you previously logged in to other Yandex apps on this device:

   New account

   Existing account

   Displayed if you have not previously logged in to other Yandex apps on this device. To log in:

   1. Enter your phone number and tap Next. A text message with a code will be sent to your number.

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   2. Enter the code from the SMS.

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   3. Enter your first and last name, then tap Next.

   4. Allow the following permissions:

      • Permission to access device location data.

      • Permission to send notifications.

      Note

      For accurate route tracking, allow the app to use your location.

   After that, you'll be logged in to the app.

   Displayed if you have previously logged in to other Yandex apps on this device.

   To log in, select an account.

   Screenshot

   

   If your account is linked to a phone number that is:

   • Registered in RouteQ, you'll be able to receive routes from the logistics coordinator or manually add waybills as an individual driver.
   • Not registered in RouteQ, you'll be able to add waybills as an individual driver, but won't see the logistics coordinator's routes.

   After selecting an account, you'll be logged in to the app.

Manage your location settings

For accurate route tracking, allow the RouteQ app to use your location.

The app will be able to track your location even when the device screen is off. This will ensure accurate navigation and timely updates of route information.

Settings

Before you start using the app, make sure your account is set up correctly. To do this, tap Settings in the upper-right corner. Check the sections:

• Phone

  You can switch accounts by tapping Log out to the right of the phone number.

• My companies

  If your account is linked to a phone number that is:

  • Registered in RouteQ, this section will show your client companies.

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  • Not registered in RouteQ, the section will show the company My routes.

• Navigation

  1. Select your preferred navigation system — RouteQ, Yandex Navigator, or Yandex Maps. If you need to save battery and follow the routes as accurately as possible, select RouteQ.

  2. Tap Save and continue.

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• Voice navigation

  If you're using the RouteQ's internal navigation system, you can set up voice navigation:

  1. Tap Voice navigation.

  2. Toggle Enable sound for all events. You can disable the option for events you don't want to be announced.

     If you're using an external navigation system (Yandex Navigator or Yandex Maps), you can set up voice navigation within those apps.

• Language

  1. Select your preferred language — Russian, English, Kazakh, French, Turkish, or Spanish.

  2. Tap Save and continue.

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• Vehicle type

  1. Tap Vehicle type.
  2. Select Passenger car or Truck.
  3. Tap Save and continue.

  The app saves your selection and uses it when building routes. If you haven't selected a type yet, the app will prompt you to choose one the first time you start navigation. If you close the window without selecting, navigation won't start, and the app will prompt you again.

  Note

  Your selection takes priority over the route type set by the logistics coordinator. If you haven't selected a type yet, the app will suggest the one that matches the route.

  Keep in mind the following limitations:

  • Truck mode is supported by the built-in navigator and Yandex Navigator.
  • Yandex Maps build routes for passenger cars.
  • Weight and dimensions aren't specified in this setting.

• Offline maps

  Download maps of the regions where you work to use navigation without internet access. Download the maps in advance, while you have internet, before your trip.

  To download a region map:

  1. Tap Offline maps.

  2. Check the settings:

     • Download via mobile network — allow downloading maps over mobile internet. Uses mobile data. Enabled by default.
     • Auto update — automatically update downloaded maps. Disabled by default.

  3. Enter the name of a city or region in the search bar.

  4. Select the option you need.

  5. Wait until the selected map is fully downloaded. To stop the download, tap the icon to the right of the map.

  After downloading a region map, you can build routes in the built-in navigator without internet access. To do this, open an order and tap Navigation. The built-in navigator will plot a route to the order.

  When building a route without a network, keep in mind the following limitations:

  • The navigator builds routes only for passenger cars.
  • The navigator offers a single route option.
  • The navigator doesn't account for traffic jams.

  To delete a downloaded map:

  1. Tap Offline maps.
  2. To the right of the map you need, tap .
  3. Tap Delete map.

• Time display

  Set the format and time zone for displaying time in the app. To do this:

  1. Tap Time display.

  2. Select one of the display options:

     • By order time — in the order's time zone.
     • By local time — in the device's time zone.

  3. Tap Save and continue.

• Support

  If you have any questions, contact support. To do this, select Contact app support.

  • Chat with logistics coordinator

    Contact the logistics coordinator who assigned your route to clarify order details.

  • Tutorials

    Review the training materials on how to use the app.

If you have any questions, contact support. To do this, select Contact app support.

Routes

After going through the settings, tap in the upper-left corner and open your routes.

To display the assigned routes:

1. Go to Settings → My companies.

2. Make sure that your client companies are displayed in the list.

   If you don't see them, contact your manager or customer support.

3. Next to the company name, tap .

4. Enter your username and tap Add.

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After that, you'll be able to see the routes.

Contact support