Manage orders

In the order card, you can view order details, call the customer, and mark the order as completed.

View order details

Open the order card according to your selected route view in the app.

  1. Find the order on the map.

  2. Tap the order to view its card.

  3. To see the details:

    • Drag the control element  at the bottom of the screen up.
    • Tap in the order card.
  1. Find your order.
  2. Tap the order to open its card.

Order card

Order cards are made up of multiple cells:

  1. Delivery sequence number in the route.
  2. Information about the customer.
  3. Timeframe for completing the order.
  4. Order status.
  5. Button for calling the customer. The button won't be displayed if the phone number has a wrong format.
  6. Order number assigned during planning.
  7. Order comment.
  8. Delivery address.
  9. Button for changing the order address on the map.
  10. Order weight (if specified).
  11. Indication that the order needs to be picked up from the customer.
  12. External order number.
  13. Delivery address. Displayed if the orders are related.
  14. Menu for changing the order status: Completed or Canceled.
  15. Tap Completed to mark an order as successfully completed.
  16. Tap Navigation to plot a route to the order in Yandex Navigator, Yandex Maps, or RouteQ.
  17. The element appears when multiple orders are located at the same address. Use it when handling multi-orders.
  18. Use this button to send a message with order details. For more information, see Share order details.

When an order changes its status to Completed or Canceled, only the completion time and the customer's address are displayed in its card. To see the customer's phone number, reopen the task.

Share order details

Note

By default, the Share order details button is only available to RouteQ Lite clients.

If you need to share order details, but there's no button, contact your logistics coordinator.

Use this button to share a message with order details:

  • With your contacts in messengers or via SMS.
  • Via the social media you use.

Information that's sent in the message:

  • Order number.
  • External customer number.
  • Courier's phone.
  • Customer contact information.
  • Delivery address.
  • Order status.
  • Delivery time.

Update order status

To mark the current status of an order in your route, open the order card and select one of the options:

  • Completed, if the order has been successfully delivered.

  • → Canceled, if the order couldn't be delivered.

Note

You can't mark an order as completed if it has related pickup orders that are still active. First, specify the status of the related orders.

When the status of the order changes to Completed or Canceled, you can see the time when that happened in the order details.

To return a completed order to active status, open it and tap Reopen task.

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