Carrying out deliveries

You can carry out deliveries in automatic or manual mode. The mode is selected based on your company's settings.

In automatic delivery mode, orders are delivered strictly in the sequence set for the route.

Automatic delivery

  • Only RouteQ clients can use the automatic delivery mode.

  • To use automatic delivery, enable Automatic delivery detection in your company settings. For more information, see Configuring automatic delivery.

Route

Choose your route:

  1. Open the Active section.

  2. Find the route you need and tap View.

  3. When you're ready to start completing orders, tap Start route.

Start of delivery

  1. Tap the first order to open the order card and see the details. For more information, see View order details.

    Note

    If you have multiple orders associated with the same address, they will be combined into a single multi-order.

  2. Tap Navigation to plot a route to the order in Yandex Navigator, Yandex Maps, or RouteQ.

Arrival for delivery

When you arrive at the delivery address, you'll see a notification with a countdown timer. That's the time during which the delivery will be registered as finished.

Completion of delivery

After a few minutes, the order will be automatically marked as delivered.

Once you complete your first order, proceed to the next one.

Manual mode

Route

Choose your route:

  1. Open the Active section.

  2. Find the route you need and tap View.

  3. When you're ready to start completing orders, tap Start route.

Start of delivery

To open the route in Yandex Navigator, Yandex Maps, or RouteQ.

  1. Open the order card.
  2. Tap Navigation.

Completion of delivery

When the order is completed, tap Completed.

If you marked an order as delivered by mistake, return the order to the route.

When you complete your first order, proceed to the next one on the list.

Returning an order or depot to the route

If you canceled an order or marked it as delivered by mistake:

  1. Open the list of orders.
  2. In the Completed section, tap Show.
  3. Select an order.
  4. Tap Return for processing.

If you marked a depot visit by mistake:

  1. Open the list of orders.
  2. In the Completed section, tap Show.
  3. Select the depot.
  4. Tap Not visited.

To return an order or depot from a completed route for processing:

  1. Open the list of routes.
  2. Go to the Completed section.
  3. Select a route.
  4. Open the list of orders.
  5. Select an order or depot.
  6. Tap Return for processing (if it's an order) or Not visited (if it's a depot).

After this, the route will revert to an incomplete status.

Manual status updates with automatic delivery enabled

If the automatic delivery mode is enabled, order and depot statuses change automatically:

  • Order status changes to Completed.

  • Depot status changes to Visited.

However, automatic delivery may not work if the GPS loses signal. If you have the permission to manually confirm visits and deliveries, you'll see the buttons in the cards:

  • Completed, for orders.

  • Visited, for depots.

To enable this feature, contact the logistics coordinator.

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