---
metadata:
- name: generator
content: Diplodoc Platform v5.52.0
alternate:
- https://yandex.kz/routing/doc/en/rq-app/delivery.md
- https://yandex.kz/routing/doc/kk/rq-app/delivery.md
- https://yandex.kz/routing/doc/ru/rq-app/delivery.md
- href: en/rq-app/delivery.md
type: text/markdown
title: Markdown version
- href: llms.txt
type: text/markdown
title: llms.txt
title: RouteQ app — carrying out deliveries
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.kz/routing/doc/en/llms.txt
# Carrying out deliveries
You can carry out deliveries in automatic or manual mode. The mode is selected based on [your company's settings](https://yandex.kz/routing/doc/en/delivery/interface/company.md).
In automatic delivery mode, orders are delivered strictly in the sequence set for the route.
## Automatic delivery {#autodelivery}
* Only [RouteQ](https://yandex.com/courier) clients can use the automatic delivery mode.
* To use automatic delivery, enable **Automatic delivery detection** in your company settings. For more information, see [Configuring automatic delivery](https://yandex.kz/routing/doc/en/delivery/interface/company.md#auto-delivery).
Choose your route:
1. Open the **Active** section.
2. Find the route you need and tap **View**.
3. When you're ready to start completing orders, tap **Start route**.
### Start of delivery {#autodelivery-start}
1. Tap the first order to open the [order card](https://yandex.kz/routing/doc/en/rq-app/orders.md#order-details) and see the details. For more information, see [View order details](https://yandex.kz/routing/doc/en/rq-app/orders.md#choose-order).
{% note info %}
If you have multiple orders associated with the same address, they will be combined into a single [multi-order](https://yandex.kz/routing/doc/en/rq-app/orders.md#multiorder).
{% endnote %}
1. Tap  **Navigation** to plot a route to the order in [Yandex Navigator](https://yandex.com/support/navigator/en/), [Yandex Maps](https://yandex.com/support/m-maps/en/), or RouteQ.
{% cut "Start of delivery" %}
{style="border: solid 1px #cccccc; max-width: 800px;"}
{% endcut %}
### Arrival for delivery {#autodelivery-arrival}
When you arrive at the delivery address, you'll see a notification with a countdown timer. That's the time during which the delivery will be registered as finished.
### Completion of delivery {#autodelivery-end}
After a few minutes, the order will be automatically marked as delivered.
Once you complete your first order, proceed to the next one.
The delivery may not be automatically registered as finished (for example, due to the loss of the GPS tracker signal). If you have the permission to [manually confirm order delivery](https://yandex.kz/routing/doc/en/rq-app/options.md#manual-delivery-with-auto-delivery-enabled), tap **Completed** in the order card.
## Manual mode {#manual-delivery}
Choose your route:
1. Open the **Active** section.
1. Find the route you need and tap **View**.
1. When you're ready to start completing orders, tap **Start route**.
### Start of delivery {#manual-delivery-start}
To open the route in [Yandex Navigator](https://yandex.com/support/navigator/en/), [Yandex Maps](https://yandex.com/support/m-maps/en/), or RouteQ.
1. Open the [order card](https://yandex.kz/routing/doc/en/rq-app/orders.md#order-details).
1. Tap  **Navigation**.
### Confirmation of delivery time {#time-agreement}
You can edit the delivery time for orders that haven't been confirmed yet. To do this:
1. Select a route.
2. Open an order.
3. Tap  or **Call** to confirm the delivery with the customer.
4. After finishing the call, select the order status.
{style="border: solid 1px #cccccc; max-width: 800px;"}{.container-gallery}
Your next actions depend on the selected status. Select the appropriate status based on your conversation with the client.
#|
|| **Status** | **Action** ||
|| Delivery window confirmed | Select this status if the client is waiting for the order within the specified period. ||
|| Delivery time changed | Select this status if the client asked to change the delivery time.
When you select this status, you can choose a new delivery window:
1. Tap **Start** and select the agreed date and time.
2. Tap End and select the agreed date and time.
3. Save your changes.
||
|| Couldn't reach them by phone | Select this status if you couldn't reach the client. The order will be excluded from the delivery plan.
Try calling the client later. ||
|| Cancel delivery | Select this status if the client refused to accept the order. Then tap  → **Canceled** to remove the order from your route.
If you canceled an order by mistake, [return it to your route](#back-to-route). ||
|#
### Route optimization {#manual-delivery-optimize}
This step is required if the client changed the delivery time. For more information, see [Route optimization](https://yandex.kz/routing/doc/en/rq-app/options.md#optim-route).
### Completion of delivery {#manual-delivery-end}
When the order is completed, tap **Completed**.
{% note info %}
If the logistics coordinator has enabled the mandatory [photo verification](https://yandex.kz/routing/doc/en/rq-app/options.md#photofixation) option, you won't be able to complete the delivery without [adding a photo](https://yandex.kz/routing/doc/en/rq-app/orders.md#photo) of the order.
{% endnote %}
If you marked an order as delivered by mistake, [return the order to the route](#back-to-route).
When you complete your first order, proceed to the next one on the list.
### Returning an order or depot to the route {#back-to-route}
If you canceled an order or marked it as delivered by mistake:
1. Open the list of orders.
1. In the **Completed** section, tap **Show**.
1. Select an order.
1. Tap **Reopen task**.
If you marked a depot visit by mistake:
1. Open the list of orders.
1. In the **Completed** section, tap **Show**.
1. Select the depot.
1. Tap **Not visited**.
To return an order or depot from a completed route for processing:
1. Open the list of routes.
1. Go to the **Completed** section.
1. Select a route.
1. Open the list of orders.
1. Select an order or depot.
1. Tap **Reopen task** (if it's an order) or **Not visited** (if it's a depot).
After this, the route will revert to an incomplete status.
Contact support