---
metadata:
  - name: generator
    content: Diplodoc Platform v5.52.0
alternate:
  - https://yandex.kz/routing/doc/en/extras/delivery-feedback.md
  - https://yandex.kz/routing/doc/kk/extras/delivery-feedback.md
  - https://yandex.kz/routing/doc/ru/extras/delivery-feedback.md
  - href: en/extras/delivery-feedback.md
    type: text/markdown
    title: Markdown version
  - href: llms.txt
    type: text/markdown
    title: llms.txt
title: RouteQ — additional features — delivery ratings
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.kz/routing/doc/en/llms.txt


# Delivery rating

A good delivery is more than just making sure the courier makes it to the client — it's also about the overall quality of the delivery service. With RouteQ, you can can receive feedback on completed orders from your clients. To do this, enable the following options:

- [Widget](https://yandex.kz/routing/doc/en/delivery/interface/company.md#feedback-sections) (available by default with no extra charge): The client will be able to contact your delivery service by phone or email.
- [Delivery rating form](https://yandex.kz/routing/doc/en/extras/delivery-feedback-ui.md) (charged separately): The client will be able to leave a rating on a scale from 1 to 5 and add a comment.

With RouteQ's delivery feedback feature, you get:

- A single channel for handling client feedback.
- Faster claim processing at every stage leading up to a resolution.
- Reduced load on the call center.
- Additional tool for incentivizing couriers.


## Terms of Use  {#terms}

RouteQ is only responsible for transferring the data provided by clients. Companies handle receiving and processing feedback from clients on their own.

<!-- source: en/extras/_includes/feedback.md -->
<a href="feedback">
  <span class="button">Contact support</span>
</a>


<!-- endsource: en/extras/_includes/feedback.md -->