Courier performance report

A report on the quality of couriers' work provides data on order completion for a certain period of time. Use it to:

• Find out which couriers are most often late or violate the delivery schedule.
• See how the actual order completion time corresponds to the delivery interval.
• Evaluate other parameters that are important for your tasks.

You can also get information about the delivery quality using the API.

Creating a report

To generate the report, specify the date range and click Show. The range should not exceed 31 days.

To filter the results, after generating the report, enter the necessary parameters in the Search box.

Configuring the report layout

To configure the display and order of columns, click . This opens a section with a list of columns where you can:

• Show or hide individual columns.
• Drag and drop columns to reorder them.
• Click Reset to cancel your changes.

Adjust the column width to make sure all important elements fit on the page:

1. Hover over the column name. You'll see the  icon next to it.
2. Click and hold the left mouse button to hover over the icon.
3. Move left and right to change the width.

If you need an Excel report, click Download XLSX.

Report field description

For more information about report fields, see the table below. The report also displays custom fields if their value is set.

Name	Explanation
Deleted couriers	Shows deleted couriers
Type	Order type
Name	Order number or depot ID
Address	Order address if it was explicitly specified
Order according to plan	The order number according to the plan. If the courier breaks the order sequence, this field value is different from the one in the Order field
External order number	Order number in the client's system
Plan violation	"Yes" if the plan was violated, "No" if it wasn't
Client	Client name
Client's phone number	Client's phone number
Order status	Order status set by the courier
Courier	Courier ID
Courier's phone number	Courier phone number
Route	Route number assigned by the Planning service. To open the page of a route, click its number. This action is only available in Routing Workspace
Route link	Link to the route page. The field is only available in the Excel report
Transportation method	Courier's transportation method
Arrival at the point radius	Time and date of arrival at the order location or depot
Cost	Order cost, if specified
Payment status	Order payment status
Visit to point counted	Time and date of order completion
Leaving the location radius	Time and date of the departure from the order address or depot
Detection radius, m	Set in the company settings if the delivery status is determined automatically
Order delivered (or canceled)	Time and date when the order was marked Delivered or Canceled
Order handling time, min	The time set for handling an order, in minutes. For more information, go to the Order card section
Handling time at location, min	The time set for handling orders at a location, in minutes. For more information, go to the Order card section
Time window	The order time window that was uploaded to Planning
Time window (time only)	The order time window, the date isn't specified
Deviation from the time window, min	Time window violation in minutes
Username	Courier's username. For more information, see the Vehicles sheet description in the Instructions for completing an Excel file.
Distance between the status entry point and the order	The distance between the courier's location and the delivery address at the time when the delivery was marked completed. This parameter lets you identify couriers who mark the order as delivered in advance, before reaching the customer
Order approval time	Time when the order status was changed to Approved. This can be done by a courier or manager
Call with approval less than 30 minutes before delivery	Shows which couriers inform clients about their arrival in advance
Depot number	The depot that the order was shipped from
Actual mileage, m	The actual mileage is calculated: — For the first order: From the depot or starting point to the detection radius of the first order. — For subsequent orders: From the detection radius of the previous order to the detection radius of the next one. If the courier spends insufficient time inside a detection radius, the visit may not be counted. The actual mileage on such sections will be zero even if there is a track
Actual handling time, min	The actual order handling time
Transit idle duration, min	Downtime between two route points. Marked N/A if there is no data. For more information, see Courier downtime.
Location idle duration, min	Downtime at one of the route points. Marked N/A if there is no data. For more information, see Courier downtime.
Route date	The date when the route was started
Latitude, Longitude	Location coordinates. Only shown for orders with the Delivered or Partially delivered status.
Updated latitude, Updated longitude	Data that the courier changed in the app manually, because the latitude coordinate of the point didn't match the place where the delivery was made. You can use the updated coordinates for future planning. Learn more
Comment	Order comments that were uploaded to Planning.
Window violation type	Delayed deliveries are marked Later, early ones are marked Earlier, and orders without a violation are marked On time.
Order weight, kg	Order weight if it was specified
Order volume, m³	Order volume (if the length, width, and height were specified)
Comment on "Not approved"	The courier's comments when setting the Not approved status
Comment on "Approved"	The courier's comment when setting the Approved status
Comment on "Delivered"	The courier's comment when setting the Delivered status
Comment on "Partially delivered"	The courier's comments when setting the Partially delivered status
Comment on "Canceled"	The courier's comment when setting the Canceled status.
Comment on "Couldn't reach by phone"	The courier's comments when setting the Couldn't reach by phone status.
GPS tracker number	The number of the GPS tracker that's installed on the courier's vehicle. The field is only available to users with the Administrator role.
Delivery rating	Delivery rating if provided by the customer
Delivery review	Delivery review if provided by the customer
Confirm order by SMS?	Order receipt must be confirmed via SMS
Order confirmed by SMS	Status of order confirmation via SMS
External customer number	External order number from the client's system

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