---
metadata:
- name: generator
content: Diplodoc Platform v5.52.0
alternate:
- https://yandex.kz/routing/doc/en/delivery/interface/orders.md
- https://yandex.kz/routing/doc/kk/delivery/interface/orders.md
- https://yandex.kz/routing/doc/ru/delivery/interface/orders.md
- https://yandex.kz/routing/doc/tr/delivery/interface/orders.md
- href: en/delivery/interface/orders.md
type: text/markdown
title: Markdown version
- href: ../llms.txt
type: text/markdown
title: llms.txt
title: RouteQ — interface — orders
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.kz/routing/doc/en/llms.txt
# Orders
The **Orders** section contains a table with detailed statistics on orders. You can use it to:
- Find an order using the search bar.
- Filter orders by date and status.
- View orders with upcoming delays.
- Export data.
- Customize the table view.
- View order details.
## Orders table {#table}
Look at the field names — they often tell you what to type in.
{% cut "Full list of fields" %}
- **Order number**
- **External customer number**
- **Client**
- **Observers**
- **Status**
- **Delivery interval**
- **Delivery time**
- **Delay**
- **Order handling time**
- **Handling time at location**
- **Courier**
- **Address**
- **Comments**
{% endcut %}
Explanation for some of them:
- **Observers**: Companies that have access to monitor order delivery. Defined when orders are uploaded to the system.
- **Order handling time**: The time set for the courier to be at the delivery point, including the time for handing the order to the client. Set when uploading orders to the system. By tracking this indicator, you can determine the most optimal delivery time and plan routes more accurately.
- **Handling time at location**: If there are several orders at the same address, they can be combined into a multi-order. Delivery times for each order will be summed up. The result comprises time for document exchange or parking. The maximum time spent on all orders in the multi-order is taken into account.
### Table view setup {#setting}
To configure the display and order of columns, click . This opens a section with a list of columns where you can:
- Show or hide individual columns.
- Drag and drop columns to reorder them.
- Click **Reset** to cancel your changes.
Adjust the column width to make sure all important elements fit on the page:
1. Hover over the column name. You'll see the  icon next to it.
1. Click and hold the left mouse button to hover over the icon.
1. Move left and right to change the width.
### Operations with the list of orders {#options}
**Find an order in the general list**
: Enter the order number, the client's name, or part of the delivery address in the **Search** box.
**View data for any date**
: Select how to set a date:
- Choose one of the predefined options: **Yesterday**, **Today**, or **Tomorrow**.
- Left-click on the date field and select its value in the calendar.
- Enter the date in the **Search** box.
**Filter orders**
: Filter the table data by selecting one or several order statuses in the **Order status** field.
{% cut "Available statuses" %}
- **All statuses**
- **Delivered on time**
- **Partially delivered**
- **Delivered earlier**
- **Delivered later**
- **Is late**
- **As planned**
- **Refusal**
- **No forecast**
- **Couldn't reach by phone**
{% endcut %}
If you want to view only soon-to-be-delivered orders with a delay, click **Upcoming delays**. Click the button again to reset the filter.
**Export data in table format**
: Click .
**Customize table view**
: Click  and configure the display of columns.
**Open the order card**
: Click on the order number in the list.
{% note info %}
If the courier was deleted from the system, “Courier deleted” is displayed instead of their username. You can see the deleted courier's username in the order card. The button for adding an order isn't displayed for deleted couriers.
{% endnote %}
## Order card {#order-card}
The card contains:
- Detailed information about the order.
- Photos if the courier uploaded any.
- A map that shows the courier's location.
- Tools for editing or deleting orders.
{% cut "Example" %}
{% endcut %}
The courier can change order coordinates in the app. The changes will be reflected in the [report](https://yandex.kz/routing/doc/en/delivery/interface/quality-report.md).
{% note info %}
If the order is assigned to a courier who was removed from the system, the **Write to courier** button isn't displayed in the order.
{% endnote %}
### Description of fields {#order-card-table}
Please note that some fields cannot be changed in the interface.
#|
|| Field | Description | Can/can't be changed ||
||**Order number**[*](*ключ_термина)| Order number in Track & Trace. | ||
||**External customer number**[*](*ключ_термина)| Order number in the client's system. | ||
||**Client**[*](*ключ_термина)| Recipient name. | ||
||**Observers**[*](*ключ_термина) | Companies that have access to monitor order delivery. | ||
||**Status**| Order status set by the courier. | ||
||**Address**[*](*ключ_термина)| Order address (if explicitly specified). Click the link to go to [Yandex Maps](https://yandex.com/maps/). | ||
||**Weight**[*](*ключ_термина)| Order weight (if specified). | ||
||**Order location time zone**[*](*ключ_термина)| Time zone of the order delivery location. | ||
||**Date**[*](*ключ_термина)| Order date. | ||
||**Delivery window**[*](*ключ_термина)| Order time window. | ||
||**Approved** | Time when the order was approved. | ||
||**Courier expected arrival time** | Estimated arrival time at the recipient. | ||
||**Delivered** / **Cancelled** | Time when the order was delivered or canceled. | ||
||**Delay** | Actual time of delay. | ||
||**Order handling time**[*](*ключ_термина)| The time set for the courier to be at the delivery point, including the time for parking and delivery of the order. | ||
||**Handling time at location** | If there are several orders at the same address, the time for their delivery is summed up. | ||
||**Courier**[*](*ключ_термина)| ID of the courier who is delivering the order.
Click the link to go to the [courier card](https://yandex.kz/routing/doc/en/delivery/interface/couriers.md#courier-card). | ||
||**Client's phone number**[*](*ключ_термина)| Phone number in international format for contacting the client: country code and subscriber number, but no more than 14 characters. For example, `+15551234567`.
If the client has multiple numbers, specify them separated by commas. The maximum number of characters (spaces, brackets, commas, and the `+` sign) is 80.
If a client has several numbers, the [RouteQ](https://yandex.kz/routing/doc/en/rq-app/index.md) app will let the courier choose which one to call. No SMS notification is sent in this case. | ||
||**Comment**[*](*ключ_термина)| Additional information about the order, location details, and so on. | ||
||**Delivery confirmation radius** | Radius, in meters, from the order location within which the order is considered completed.
Defined in the company settings if [Automatic delivery detection](https://yandex.kz/routing/doc/en/delivery/interface/company.md#auto-delivery) is enabled. | ||
|#
### Delivery tracking {#track-order}
#### Route information
To view the current delivery route, click the link in the **Courier** field.
#### Order link
To send a delivery tracking link to a client:
1. Open the order card.
1. In the **Tracking link** field, click **Get link**.
{style="border: solid 1px #cccccc"}
1. To copy the link, click .
Clicking the link will open the delivery tracking [widget](https://yandex.kz/routing/doc/en/delivery/functions/client-widget.md). It contains information about the order status, estimated delay time, order queue, and order history.
Contact support
[//]: # (Version without HTML\: \[Contact support\]\(../../../feedback.md\))
[*ключ_термина]: Set when uploading orders to the system.