--- metadata: - name: generator content: Diplodoc Platform v5.52.0 alternate: - https://yandex.kz/routing/doc/en/delivery/interface/company.md - https://yandex.kz/routing/doc/kk/delivery/interface/company.md - https://yandex.kz/routing/doc/ru/delivery/interface/company.md - https://yandex.kz/routing/doc/tr/delivery/interface/company.md - href: en/delivery/interface/company.md type: text/markdown title: Markdown version - href: ../llms.txt type: text/markdown title: llms.txt title: RouteQ — interface — company --- > **Documentation Index:** Fetch the complete configuration index at https://yandex.kz/routing/doc/en/llms.txt # Company This section contains information about company settings. ## Update company information {#change-info} You can: - Rename a company (the name is used when [sending SMS messages](https://yandex.kz/routing/doc/en/extras/sms-setting.md)). - Change the [API key](https://yandex.kz/routing/doc/en/vrp/authorization.md#api-key) in the **API Key** field. {% note warning %} Update the **API Key** field only if you know what you're doing. {% endnote %} After making all the changes, click **Save** at the bottom of the **General** section. You can't edit the **Company ID** field. This is a unique company ID that is automatically assigned to your company upon creation. You can find the ID in the interface and in the browser address bar. ![](../_images/company-general.png) ## Configuring automatic delivery {#auto-delivery} If you don't want couriers to set the order status manually and want order delivery to be registered automatically: 1. Enable **Automatic delivery detection**. 1. Activate the option **Detection is only allowed for the next point in sequence** if you need to adhere to the [order delivery sequence](https://yandex.kz/routing/doc/en/vrp/properties-of-orders.md#sequence-order) on the route. For more information, see [Detection of the next point in sequence](https://yandex.kz/routing/doc/en/delivery/functions/visit-detection.md#setup-point-next). 1. Set the **Detection radius, m**. The order will be automatically marked as completed when the courier is at the specified distance from the order location. The parameter applies to all orders that don't have other detection radii set. For more information, see [Detection parameter settings](https://yandex.kz/routing/doc/en/delivery/functions/visit-detection.md#detection-parameters). 1. Specify the **Detection coefficient**: the ratio of the time that the courier must remain within the detection radius for the order to be automatically counted as completed to the total handling time per order per address. ![](../_images/company-service.png){style="border: solid 1px #cccccc; max-width: 800px;"} 1. Click **Save** at the bottom of the page. ## Additional configurations {#additional-options} 1. {% cut "Reasons for partial delivery and order cancellation" %} You can specify possible reasons for canceling an order or delivering it partially: couriers will select one that applies from the list. To do this, list the possible reasons in the **Reasons for partial delivery and order cancellation** field, separating each one with a comma. {% note info %} If return reasons aren't specified, the only option available in the [RouteQ](https://yandex.kz/routing/doc/en/rq-app/index.md) app for couriers is **Your comment**. {% endnote %} {% endcut %} 1. {% cut "Show depots in Track & Trace" %} If you want a depot to be displayed in Track & Trace and in reports, and to be factored in when calculating the estimated time of arrival, enable the **Show depots in Track & Trace** option. {% endcut %} 1. {% cut "Enable chat" %} If you want to allow communication between couriers and logistics coordinators in chats, activate the **Enable chat** option. {% endcut %} 1. {% cut "Remind driver to call client" %} To send [push notifications](https://yandex.kz/routing/doc/en/delivery/functions/push-notifications.md) to couriers reminding them to call the client, enable the **Remind driver to call client** option. In the **Time before reminding driver to call client in minutes** field, specify how much in advance the driver should call the client. {% endcut %} 1. {% cut "Downtime notifications" %} To allow logistics coordinators to see which routes have registered downtime, enable **Downtime notifications**. {% endcut %} ![](../_images/additional-options.png) ## Setting up SMS notifications for clients {#sms-settings} To enable SMS notifications for clients, contact your manager or [support](https://yandex.kz/routing/doc/en/delivery/feedback.md). To set up SMS notifications: 1. Enable the **Send to all clients** option if you need to send SMS messages in the routes of all couriers. 1. Select SMS types you want to send (the **Send at the beginning of the route** and **Send before the courier arrives** options). 1. Select the order number the client will see in the SMS: **From the system** or **External customer number**. 1. In **Interval between the delivery time and the SMS message**, specify the time before the delivery when the message will be sent to the client. The time is set in seconds. 1. In **Sending time**, specify the time window for sending SMS. If the courier's route starts earlier or later than this interval, the SMS won't be sent. 1. Click **Save** at the bottom of the page. For more information, see [SMS settings](https://yandex.kz/routing/doc/en/extras/sms-setting.md#interface-settings). ## Photo verification {#photo-confirmation} You can require couriers to add photos: * To order cards, to confirm delivery and proper condition of items. * To depot cards, to confirm receipt or return of items. You can do that by using the following options: * **Required for all orders**: The courier won't be able to complete the delivery without attaching a photo. * **Required at depot**: The courier will need to attach a photo before leaving the depot. Click **Save** at the bottom of the page. {% note info %} Mandatory photo verification won't work if: * You've enabled [automatic delivery detection](#auto-delivery). * The order was canceled. {% endnote %} ## Widget {#feedback-sections} A user with the Administrator role can enable the display of a widget for their company. The widget is used to get feedback from the client and provide additional information about the order. To activate it: 1. Go to **Settings** → **Company**. 1. Fill in the following fields: - **Button name** - **Phone or email** 1. Click **Save**. In the widget settings, you can: - Change the background color. - Enable courier location tracking. If this option is enabled, the widget shows the courier's track and current location. When the option is disabled, the widget only shows the map and the delivery point. - Enable the [form for delivery rating](https://yandex.kz/routing/doc/en/extras/delivery-feedback.md). - [Enable external links in the feedback form](https://yandex.kz/routing/doc/en/extras/external-links.md) (charged separately). ![](../_images/delivery-feedback.png){style="border: solid 1px #cccccc; max-width: 800px;"} Contact support [//]: # (Version without HTML\: \[Contact support\]\(../../../feedback.md\))