---
metadata:
  - name: generator
    content: Diplodoc Platform v5.52.0
alternate:
  - https://yandex.kz/routing/doc/en/delivery/functions/order-status.md
  - https://yandex.kz/routing/doc/kk/delivery/functions/order-status.md
  - https://yandex.kz/routing/doc/ru/delivery/functions/order-status.md
  - href: en/delivery/functions/order-status.md
    type: text/markdown
    title: Markdown version
  - href: ../llms.txt
    type: text/markdown
    title: llms.txt
title: RouteQ — functions — order statuses
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.kz/routing/doc/en/llms.txt


# Order statuses

In-progress orders can have the following statuses:

| **Interface status** | **API status**   |
|-------------------------|--------------------|
| **Not approved**       | `new`                |
| **Approved**          | `confirmed`          |
| **Delivered**           | `finished`           |
| **Partially delivered**  | `partially_finished` |
| **Cancelled**             | `cancelled`          |
| **Couldn't reach by phone**       | `postponed`          |

An order is [sent to Track & Trace](https://yandex.kz/routing/doc/en/delivery/load-data.md) with the **Not approved** or **Approved** status. The logistics coordinator sees the current order status on the [dashboard](https://yandex.kz/routing/doc/en/delivery/interface/main-page.md). Any following changes to the order status are done either via the [RouteQ](https://yandex.kz/routing/doc/en/rq-app/index.md) app or as a result of [automatic delivery detection](https://yandex.kz/routing/doc/en/delivery/functions/delivery-detection.md) through a GPS tracker. 

{% list tabs %}

- RouteQ

    If a courier receives a **Not approved** order, the courier or dispatcher needs to call the client to confirm the delivery window and then change the status to **Approved**.

    If the courier or dispatcher can't reach the client by phone, they change the order status to **Couldn't reach by phone**.

    The client can reschedule the order. If the company has allowed [changing the delivery interval by courier](https://yandex.kz/routing/doc/en/delivery/configurable-options/changing-time-interval.md), the courier can independently change the order time window in the mobile app.

    Once the order is delivered to the client (or received from the client), the order status changes to **Delivered** (either the courier does it manually via the app, or as a result of [automatic delivery detection](https://yandex.kz/routing/doc/en/delivery/functions/delivery-detection.md)). To allow the courier to complete deliveries without an internet connection, disable the following options:
    
    
    * [Automatic delivery](https://yandex.kz/routing/doc/en/delivery/functions/delivery-detection.md).
    
    * [Delivery confirmation with a photo](https://yandex.kz/routing/doc/en/delivery/functions/photo-confirmation.md).

    <!-- Если в компании включена [опция частичной доставки](../configurable-options/partial-delivery.md), курьер может отметить заказ как **Частично доставлен**. -->

    If the client doesn't accept the delivery or moves it to another day (outside the planned route), the courier changes the order status to **Canceled**.

    ![](../_images/order-status-flow-mobile.svg)

- GPS tracker

    If you are using GPS trackers, the order status automatically changes to **Delivered**, providing the company has enabled [automatic delivery detection](https://yandex.kz/routing/doc/en/delivery/functions/delivery-detection.md) and the conditions for [order visit detection](https://yandex.kz/routing/doc/en/delivery/functions/visit-detection.md) are met (the courier stays within the detection radius for a certain amount of time).

    ![](../_images/order-status-flow-gps.svg)

{% endlist %}

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